IT Analyst (6-month contract), Komodo Health
4-5 days a week in office
Curating big data and analytics on healthcare
Be an early applicant
Curating big data and analytics on healthcare
501-1000 employees
Be an early applicant
4-5 days a week in office
501-1000 employees
Company mission
To reduce the burden of disease.
Role
Who you are
- Experience in a technical support or customer service environment supporting Mac OS and Windows
- Experience in first and second level support of systems such as Okta, Google Workspace , Atlassian, Slack, MDM (Jamf and Intune), Meraki and Zoom
- Experience with dedicated IT Asset Management software (ITAM) like SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM etc
- Ability to independently perform basic problem determination and root cause analysis regarding system access,laptop/hardware issues and other general IT issues
- Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined
- Proficient understanding of internal user requirements
- Excellent written and verbal communication skills
- Strong aptitude for logical thinking
- Strong familiarity with IT Operations and cloud applications
What the job involves
- This is a 6-month contract position with potential to extend and/or convert to full-time
- The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services
- The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements
- Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware, Meraki networking, peripheral troubleshooting)
- Support and automate onboarding and off-boarding of new employees, temporary employees, vendors, and contractors
- Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
- Resolve issues with Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf/Intune etc
- Resolve issues with Mac + PC
- Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer
Our take
Komodo Health has built a healthcare map, an artificial intelligence and data analytics tool that tracks the healthcare encounters of well over 300 million patients. The service helps providers, pharmaceutical companies, and scientists identify opportunities for intervention and care improvements. It also helps them to analyze how products are performing in the market, identify at-risk patient groups, study the effectiveness of treatments, and detect patterns in drug and patient behavior.
Komodo Health’s comprehensive platform helps customers to better understand health and it is challenging the fragmentation of healthcare that contributes to inconsistent, unsatisfying results for both patients and providers. It has used its considerable amount of funding to focus on accelerating growth through further innovation and development of its enterprise technology platform, application suite and core data assets.
Komodo Health made cuts to its core team at the end 2022 as part of a restructuring following a large equity funding round. This is very likely to be part of a push for profitability as it gears up for an IPO. With its business strategy realigned, it is resuming hiring in all areas to continue to develop its product and grow its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
LATE VC
Mar 2021
$220m
SERIES E
Total funding: $514m
Company benefits
- Full medical, dental, and vision benefits
- Mobility across San Francisco and New York City Offices
- Paid Family leave
- Flexible working hours and flexible paid time off policy
- Personal wellness stipend
- 401(k) employer match
- Work from home opportunities
- Health insurance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Arif Nathoo
(CEO)Studied Medicine at Harvard. Former Associate Principal at McKinsey & Co for 7 years. Became a Senior Advisor for 2 years.
Web Sun
(President)Previously worked in Sales and Marketing at Merck&Co. VP of Business Development at Campbell Alliance.
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