IT Analyst, Komodo Health
6 Month Contract
4-5 days a week in office
Comprehensive patient journey data
Open for applications
Comprehensive patient journey data
501-1000 employees
Open for applications
4-5 days a week in office
501-1000 employees
Company mission
To reduce the burden of disease.
Role
Who you are
- Experience in a technical support or customer service environment supporting Mac OS and Windows
- Experience in first and second level support of systems such as Okta, Google Workspace , Atlassian, Slack, MDM (Jamf and Intune), Meraki and Zoom
- Experience with dedicated IT Asset Management software (ITAM) like SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM etc
- Ability to independently perform basic problem determination and root cause analysis regarding system access,laptop/hardware issues and other general IT issues
- Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined
- Proficient understanding of internal user requirements
- Excellent written and verbal communication skills
- Strong aptitude for logical thinking
- Strong familiarity with IT Operations and cloud applications
What the job involves
- This is a 6-month contract position with potential to extend and/or convert to full-time
- The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services
- The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements
- Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware, Meraki networking, peripheral troubleshooting)
- Support and automate onboarding and off-boarding of new employees, temporary employees, vendors, and contractors
- Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
- Resolve issues with Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf/Intune etc
- Resolve issues with Mac + PC
- Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer
Our take
Komodo Health's Healthcare Map tracks the healthcare journeys of over 330M patients, giving providers, pharma companies, and researchers the tools to identify opportunities for care, track treatment outcomes, and uncover patterns in patient and drug behavior.
The platform tackles the fragmentation of healthcare, helping organizations act on reliable, real-world intelligence instead of incomplete or siloed date.
The company's been making some big moves recently too, with the launch of its healthcare-native AI engine Marmot™ and partnering with Anervea.ai to bring Ai directly into clinical development. With these innovations and strategic partnerships, Komodo is in a really good spot to lead the future of AI-driven healthcare intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
LATE VC
Mar 2021
$220m
SERIES E
Total funding: $514m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Arif Nathoo
(Co-Founder & CEO)Studied Medicine at Harvard. Former Associate Principal at McKinsey & Co for 7 years. Became a Senior Advisor for 2 years.
Web Sun
(Co-Founder & President)Previously worked in Sales and Marketing at Merck&Co. VP of Business Development at Campbell Alliance.
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