Technical Support Engineer, Dataiku
$120-150k
+ Stock options
Platform for AI success
Job no longer available
Platform for AI success
1001+ employees
Job no longer available
$120-150k
+ Stock options
1001+ employees
Company mission
To unite people, data, governance, and technology.
Role
Who you are
- 4-6 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience with Docker and Kubernetes
- Proficiency working with Unix-based operating systems
- Experience with relational databases (or data warehouses like Snowflake) and SQL
- Ability to read and write Python or R code
- Collaborative and helpful mindset with a focus on always working as a team
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Desirable
- Experience with big data technologies, such as Hadoop or Spark
- Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
- Experience with ML models and LLMs
What the job involves
- We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations
- As a Senior Technical Support Engineer, you will help our Americas and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies
- You will also collaborate with various internal teams to solve and escalate customer issues as needed
- Help Americas and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our Americas customers for future product improvement
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
Application process
- Initial call with a member of our Technical Recruiting team
- Video call with the Technical Support Manager
- Technical Assessment to show your skills (Home Test)
- Debrief of your Tech Assessment with Support Team member
- Final Interview with the VP Technical Support
Our take
Dataiku was founded on the principle that companies must use data to continuously innovate to succeed in a rapidly evolving ecosystem. As a centralized data platform, Dataiku guides businesses from analytics at scale to enterprise AI. It provides a common ground for data experts and explorers, offering best practices, shortcuts to AI deployment, and a controlled environment.
Customers like Unilever, GE, and Comcast use Dataiku to accelerate growth and innovation by removing roadblocks and enabling faster, smarter work. Despite substantial funding in 2023, Dataiku faced a 20% lower valuation than in 2021, indicating challenges even for successful tech firms. Nonetheless, Dataiku launched its Dataiku 11 platform in 2022, continuing to enhance its offerings.
In 2024, Dataiku announced a strategic alliance with Teragonia, a leading provider of AI solutions for private equity portfolio value creation. This collaboration leverages Dataiku's AI capabilities to enhance Teragonia's real-time analytics and strategic agility, aiming to accelerate revenue growth and profitability for clients. This partnership reflects Teragonia's trust in Dataiku's technology and underscores the platform's ability to democratise data and empower private equity firms to unlock significant value.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2022
$200m
SERIES F
Aug 2021
$400m
SERIES E
Total funding: $846.8m
Company HQ
125 West 25th Street, 7th Floor, New York, NY 10001, USA
Leadership
Clément Stenac
(Co-Founder & CTO)Previously worked at Exalead for 6 years, first as Software engineer for 3 years and then as Software Architect and Manager also for 3 years.
Florian Douetteau
(Co-Founder & CEO)Previously worked at Exalead for 11 years, holding various positions such as Director - Advanced Development, VP - Research and Technology and VP - Product Management.
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