Technical Support Engineer, Dataiku
$120-150k
+ Stock options
Dataiku is The Universal AI Platform™.
Open for applications
Dataiku is The Universal AI Platform™.
1001+ employees
Open for applications
$120-150k
+ Stock options
1001+ employees
Company mission
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
Role
Who you are
- 4-6 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience with Docker and Kubernetes
- Proficiency working with Unix-based operating systems
- Experience with relational databases (or data warehouses like Snowflake) and SQL
- Ability to read and write Python or R code
- Collaborative and helpful mindset with a focus on always working as a team
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Desirable
- Experience with big data technologies, such as Hadoop or Spark
- Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
- Experience with ML models and LLMs
What the job involves
- We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations
- As a Senior Technical Support Engineer, you will help our Americas and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies
- You will also collaborate with various internal teams to solve and escalate customer issues as needed
- Help Americas and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our Americas customers for future product improvement
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
Application process
- Initial call with a member of our Technical Recruiting team
- Video call with the Technical Support Manager
- Technical Assessment to show your skills (Home Test)
- Debrief of your Tech Assessment with Support Team member
- Final Interview with the VP Technical Support
Our take
Dataiku was founded on the principle that companies must use data to continuously innovate to succeed in a rapidly evolving ecosystem. As a centralised data platform, Dataiku guides businesses from analytics at scale to enterprise AI. It provides a common ground for data experts and explorers, offering best practices, shortcuts to AI deployment, and a controlled environment.
Customers like Unilever, GE, and Comcast use Dataiku to accelerate growth and innovation by removing roadblocks and enabling faster, smarter work. Despite substantial funding in 2023, Dataiku faced a 20% lower valuation than in 2021, indicating challenges even for successful tech firms. Nonetheless, Dataiku launched its Dataiku 11 platform in 2022, continuing to enhance its offerings.
In 2024, Dataiku announced a strategic alliance with Teragonia, a leading provider of AI solutions for private equity portfolio value creation. This collaboration leverages Dataiku's AI capabilities to enhance Teragonia's real-time analytics and strategic agility, aiming to accelerate revenue growth and profitability for clients. This partnership reflects Teragonia's trust in Dataiku's technology and underscores the platform's ability to democratise data and empower private equity firms to unlock significant value.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Lyanna, Data Scientist
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2022
$200m
SERIES F
Aug 2021
$400m
SERIES E
Total funding: $846.8m
Company benefits
- Our flexibility benefits include: ➔ Time off for R&R & Wedding time off ➔ Public holidays specific to your location ➔ For most teams, a hybrid work policy, which allows each Dataiker to spend as few as one and as many as five days a week in the office. ➔ A work from almost anywhere policy that allows employees to work from their place of choice up to four weeks per year.
- Family benefits: ➔ 12 weeks of paid parental leave within the first year of birth/adoption
- Building and supporting our community is at the heart of our values. We've developed our Ikigai.AI program (AI for good) to support the community and encourage our employees to give back to the causes they care about. We offer: ➔ Volunteering opportunities coordinated by our social responsibility team ➔ Additional paid time off to volunteer
- ➔ Technology stipend for WFH such as mobile, internet, and equipment reimbursement
- ➔ We regularly organise office happy hours in offices and virtual
Company values
- Diversity of People and Perspective - We mix people and perspectives to shape the future of data and AI in a responsible way
- Tolerance & Open-Mindedness - We embrace differences and new ideas and fight against racism and bias
- Accountable Camaraderie - We think, act, and celebrate as a team, trusting and supporting each other regardless of function
- Work-Life Balance - We respect each person’s way of finding balance, providing flexibility and counting progress, not hours
- Dedication To Learning - We geek out with new technologies, learn from others everyday, and grow ourselves by helping others grow
- Conscious Long-Term Responsibility - We strive to maximize our positive impact on the world - through our products and beyond, for today and tomorrow.
Company HQ
125 West 25th Street, 7th Floor, New York, NY 10001, USA
Articles
Leadership
Clément Stenac
(CTO)Previously worked at Exalead for 6 years, first as Software engineer for 3 years and then as Software Architect and Manager also for 3 years.
Florian Douetteau
(CEO)Previously worked at Exalead for 11 years, holding various positions such as Director - Advanced Development, VP - Research and Technology and VP - Product Management.
Diversity, Equity & Inclusion at Dataiku
- Building AI that benefits everyone starts with diversity and inclusion in the office. We believe that a blend of experiences and perspectives creates the best performing teams and enables us to build software shaping the future of data & AI in a way which is fair and diverse, for people and the planet.
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