Senior Technical Writer, Salesforce

• 3+ years of experience documenting software for technical audiences. (We are also open to career changers with solid work history and excellent writing skills, who are comfortable with technical concepts.)
• Ability to write clean, concise, and approachable content
• Ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Excellent problem solver
• Strong advocate for the customer
• Ability to work collaboratively and manage multiple deliverables within tight deadlines
• Strong team player with excellent communication skills
• Ability to define and run operational processes for themselves and others
• Experience with measuring the success of their content
• Learner’s mindset and comfort with working in a fast-paced environment
• A related technical degree required

Desirable

• Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products
• We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers
• We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time