Senior Product Manager, Jobber

• We’re looking for a Senior Product Manager, Invoicing who is excited by the idea of helping more small businesses send invoices faster, reduce outstanding balances, stop chasing payments, and benefit from more automation in how they get paid
• This role is a strong fit for someone who is strategic, analytical, and deeply customer-focused. Someone who can spot opportunity in the data, understand the nuances of a complex workflow, and move from insight to execution with clarity and focus
• You should be excited to own outcomes, not just ship features
• Proven experience as a Senior Product Manager owning a customer-facing product area with clear business accountability and a track record of driving measurable outcomes
• Experience working on customer-facing workflow products in SaaS or platform businesses, especially in areas like billing, invoicing, or other operational workflows
• Experience evolving established product workflows. You know how to improve complex, high-usage experiences in ways that create meaningful customer and business impact
• Strong product sense and analytical rigor. You know how to use data to identify opportunities, size impact, evaluate results, and turn insights into strategy
• The ability to connect customer problems to business outcomes and turn both into clear product strategy and prioritization
• Strong communication and leadership skills, with the ability to align stakeholders around goals, trade-offs, and outcomes
• Comfort operating in a high-visibility area where customer experience, revenue, operational realities, and technical constraints all matter, along with a high bar for ownership, effectiveness, and follow-through

Desirable

• We’re looking for a Senior Product Manager, Invoicing to help small businesses reduce accounts receivable, get paid faster, and take the stress out of collecting payment
• This is a high-impact role at the intersection of customer experience and product growth
• You’ll own a core part of the get paid experience, helping more Pros send invoices on time, reduce outstanding balances, spend less time following up on unpaid jobs, and unlock more automation across the invoicing and collections workflow
• In this role, you’ll own the strategy and execution behind one of the most important parts of Jobber’s financial workflow: invoicing
• You’ll look across the full customer journey, from how Pros create and send invoices, to how they follow up on outstanding balances, reduce delays, and build better habits around how they get paid
• You’ll identify where the experience breaks down, where friction exists, and where the biggest opportunities are to reduce accounts receivable, improve workflow efficiency, and drive better payment outcomes
• Own the strategy and roadmap for Jobber’s invoicing experience, with accountability for reducing accounts receivable, improving workflow efficiency, and driving business impact
• Identify and prioritize the biggest opportunities across the invoicing and collections workflow, from invoice creation and delivery through follow-up, tracking, and payment collection
• Make it easier for Pros to stay on top of what they’re owed, with experiences that reduce friction, improve visibility, and support faster payment
• Partner with Design, Engineering, and Data to ship improvements that help Pros send invoices faster, reduce unpaid balances, and spend less time chasing money
• Use qualitative and quantitative insights to understand customer behavior and make better product decisions
• Collaborate with partners across Payments, Risk, Support, Sales, and GTM to create connected, scalable experiences across the get paid journey
• Balance short-term improvements with long-term product strategy to drive durable customer and business outcomes
• Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful
• Whether it’s helping small businesses get paid using Jobber Payments, getting access to capital to invest in growth, or offering financing to our customers’ customers, we believe small business owners should have seamless access to financial tools that allow them to thrive
• Simply put, we care much more about our customers than any financial institution ever will. That’s our superpower

• One of the conditions of employment with Jobber is successfully completing a background check, which includes verification of identity