Customer Operations Executive, Carmoola
Lender
£30-40k
Dependent on experience
Office located in Primrose Hill, London
Speedy car financing
Job no longer available
Speedy car financing
21-100 employees
Job no longer available
£30-40k
Dependent on experience
Office located in Primrose Hill, London
21-100 employees
Company mission
To help customers take control of and experience car finance freedom.
Role
Who you are
- You love helping people
- You thrive when finding solutions to issues
- You are patient, honest and kind
- You’re very smart, and love the StartUp environment
- You’re a driven, ambitious individual who’s looking to build their career at an exciting very fast growing company
- You are a naturally personable, great communicator who has a passion for their work and the people they work with
Desirable
- The very best written and verbal communication skills, you love to engage and people find you to be warm and friendly
- 2 plus years experience in a consumer friendly environment, in customer service or similar
- Fantastic interpersonal skills, very good empathy and high EQ
- Worked in a mobile app environment (with Zendesk experience as a bonus)
- Experience within a startup environment
- A growth mindset and positive attitude
- Experience working in lending or consumer credit!
What the job involves
- Responding to Customer enquiries over the phone, in web chat and email
- Delivering WOW to our customers with excellent customer service
- Interacting with current and potential customers
- Interacting with the Product team to continually improve the customer experience
- Always be looking for ways to go ‘above and beyond’ to make customers happy
- Managing all aspects of the loan, including onboarding new customers, collections and complaints
- This is a shift based role. You will work a 40 hour week, and our opening hours are 8am to 9pm, 7 days a week, so you'll usually work 2 weekends a month, but some months it could be 3 weekends
Salary benchmarks
Our take
The current car buying experience lacks clarity around pricing and cost, meaning that buyers are often unable to make informed decisions regarding financing until very late into the process. Carmoola offers a solution to this by providing speedy financing options at the start of the buying process, placing control back into customers' hands.
The company is able to offer this radically different strategy through new, innovative ways of approaching risk assessments that are geared towards transparency. Further, while other digital lenders and brokers require some phone calls and paperwork, Carmoola differentiates itself by operating entirely online for a more streamlined customer experience.
Funding has allowed the company to scale rapidly, and plans include a continuation of this growth through new hires and development invested into its platform. Recognition as an industry disruptor has been signified by its inclusion on the Startups 100 Index for 2026.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$20.5m
SERIES A
Feb 2023
$11.3m
SERIES A
Total funding: $70.8m
Company benefits
- Sky's the limit growth opportunities
- Stock Options, we want you to share in the success that we are building together
- The opportunity to learn fast, amongst like minded peers
- Modern office space in bustling Kings Cross, with all the expected Startup Mod Cons
- 25 days Holiday (+Bank Holidays)
Company HQ
Royal Arsenal, London, UK
Leadership
Roman Sumnikov
(Co-Founder & Co-CTO)Held senior and lead roles as a Software Engineer at Avery Products, Book2Meet and Vable. Sumnikov also worked as the Head of Engineering then CTO at Movebubble.
Aidan Rushby
(Co-Founder & CEO)Previously the co-founder and CEO of Movebubble.
Igor Gordiichuk
(Co-Founder & Co-CTO)Previously worked as a Senior Software Engineer and Team Lead at WDS. Also worked as a Lead Software Engineer at Vable and CTO at Movebubble.
Jasper Dykes
(Co-Founder & Board Member)Dykes is the founder and current CEO of Fly Now Pay Later. He is also an investor in Revolut and Mercury.
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