Growth Engineer, Gorgias
Demand Generation team
In office Wednesday & Thursday
2 days a week in office
The conversational AI platform for eCommerce
Open for applications
The conversational AI platform for eCommerce
501-1000 employees
Open for applications
In office Wednesday & Thursday
2 days a week in office
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- This is a great opportunity for someone who’s technically capable, business-minded, and excited to move fast in a lean team that values curiosity, collaboration, and experimentation
- We’re not looking for a deep specialist. We’re looking for a scrappy, curious generalist who can connect systems, work with data, and solve business problems with a product mindset
- Have 2+ years of experience in data engineering, analytics engineering, or automation in a startup or growth-focused team
- Are proficient in SQL (non-negotiable) and know your way around Python or JavaScript
- Are comfortable working with APIs (REST, GraphQL) and integrating data from external services
- Enjoy building small internal tools and workflows, especially in low-code platforms like Retool or with scripting
- Have a business-first mindset, you care about driving revenue, not just shipping code
- Can think holistically: you can go from extracting raw data → cleaning/enriching it → using it to trigger actions or insights
- Are a good teammate: humble, collaborative, and not afraid to ask questions or challenge assumptions
What the job involves
- We’re looking for a Marketing Growth Engineer to join our Operations Intelligence squad and help us build smart, scalable systems that power revenue growth
- You’ll extract and enrich data, build internal apps, integrate AI workflows, and plug into real-world business problems
- The Demand Generation team at Gorgias is split into two squads:
- Marketing Intelligence: Focused on experiments, campaign execution, messaging, and growth insights (you’ll collaborate with Calvin and Rory)
- Operations Intelligence: Builds and maintains the infrastructure, workflows, and automations that drive lead generation, enrichment, segmentation, and outreach (you’ll work with Guillaume, Victor, and Gonçalo)
- We partner closely with non-technical teams to enable self-service tools, enrich company and contact data, and activate high-intent leads across multiple channels
- Enrichment at scale: Extract company and contact data using APIs (e.g., Shopify, Apollo, PhantomBuster), clean it via automated SQL workflows, and enrich it using LLMs and heuristics
- Internal tooling: Build apps and workflows in Retool to help marketing and sales teams autonomously launch experiments, enroll contacts, and activate data
- AI & workflow automation: Integrate LLMs to extract metadata (e.g., industry tags, personas, job functions) from unstructured sources like website descriptions or job titles
- Signal-based targeting: Surface high-intent buying signals (e.g., new hires, tech stack changes, CX job postings) and feed them into outbound engines
- Data pipelines: Maintain and improve ETL processes that support data quality, freshness, and usability across Gorgias growth systems
- Cross-team collaboration: Work closely with marketing, content, and revenue teams to connect their strategy to the right data and systems
- Projects You Might Work On:
- Create a persona classifier using AI and internal heuristics to group contacts into CX-relevant roles for segmentation
- Build a copywriter engine that plugs AI-generated content into cold outreach based on real-time lead attributes
- Design a signal aggregator that consolidates job posts, tech stack installs, and web activity into actionable alerts
- Improve our internal activation app to make it easier for non-technical teams to trigger enrichments, enrollments, and contact sequences
- Our Stack
- Data ingestion: Airbyte, Segment, Fivetran
- Warehouse: BigQuery
- Transformations: dbt
- Internal tools: Retool
- Activation: Hightouch, Segment, Cargo
- Outreach: Instantly.ai, Lemlist
- Cloud: GCP (Cloud Functions, Cloud Run, PubSub, Compute Engine)
- CI/CD: GitHub Actions, GitLab
- Project management: Notion, Asana
- CRM: Hubspot
- Work directly with product-minded marketers and data engineers on impactful projects
- Join a small, empowered team where your ideas and code ship fast
- Learn new technologies, systems, and business models as we scale to $100M+ ARR
- Be part of a culture that values experimentation, iteration, and humility
Application process
- We use AI tools to assist in managing and assessing applications, with human oversight at every stage
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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