Growth Analytics Engineer, Gorgias
In office Wednesday & Thursday
The conversational AI platform for eCommerce
Open for applications
The conversational AI platform for eCommerce
501-1000 employees
Open for applications
In office Wednesday & Thursday
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- This is a great opportunity for someone who’s technically capable, business-minded, and excited to move fast in a lean team that values curiosity, collaboration, and experimentation
- We’re not looking for a deep specialist. We’re looking for a scrappy, curious generalist who can connect systems, work with data, and solve business problems with a product mindset
- Have 2+ years of experience in data engineering, analytics engineering, or automation in a startup or growth-focused team
- Are proficient in SQL (non-negotiable) and know your way around Python or JavaScript
- Are comfortable working with APIs (REST, GraphQL) and integrating data from external services
- Enjoy building small internal tools and workflows, especially in low-code platforms like Retool or with scripting
- Have a business-first mindset, you care about driving revenue, not just shipping code
- Can think holistically: you can go from extracting raw data → cleaning/enriching it → using it to trigger actions or insights
- Are a good teammate: humble, collaborative, and not afraid to ask questions or challenge assumptions
What the job involves
- We’re looking for a Growth Analytics Engineer to join our Operations Intelligence squad and help us build smart, scalable systems that drive revenue growth
- You’ll extract and enrich data, build internal apps, integrate AI workflows, and solve real-world problems across sales, marketing, and customer success
- The Growth Operations team at Gorgias is split into two squads:
- Growth Intelligence: Focused on experiments, GTM execution, messaging, and growth insights (you’ll collaborate with Alessandro and Angelo)
- Operations Intelligence: Builds and maintains the infrastructure, workflows, and automations that drive lead generation, enrichment, segmentation, and outreach (you’ll work with Guillaume, Jose, and Jade)
- We partner closely with sales, customer success, marketing, and product teams to enable self-service tools, enrich company and contact data, and activate high-intent leads across multiple channels
- Enrichment at Scale: Extract company and contact data from APIs (e.g., Shopify, Apollo) and custom scripts, clean it via automated SQL workflows, and enrich it using LLMs and heuristics to power segmentation and personalisation
- Data Pipelines: Maintain and improve ETL processes to ensure data quality, freshness, and reliability across Gorgias’ growth systems
- Internal Tooling & App Deployment: Build and deploy internal apps and workflows (in Retool or custom code) to help sales, marketing, and customer success teams autonomously launch experiments, enrol contacts, and activate data. Develop and maintain internal micro-apps (“vibe coding”) that empower GTM teams to self-serve and operate efficiently
- AI & Workflow Automation: Integrate LLMs to extract metadata (e.g., industry, persona, job function) from unstructured sources like website descriptions and job titles
- Signal-Based Targeting: Detect and surface high-intent buying signals, such as new hires, tech stack changes, or CX job postings, and route them into outbound engines for sales and marketing activation
- Cross-Team Collaboration: Partner closely with sales, customer success, marketing, and product teams to translate go-to-market (GTM) strategies into robust data and automation systems
- Projects you might work on
- Build an AI persona classifier that groups contacts into CX-relevant roles for smarter segmentation across sales and marketing
- Deploy AI SDRs handling replies at scale
- Create a copywriter engine that generates personalized outreach content in real time based on lead attributes for sales sequences
- Develop a signal aggregator that consolidates job posts, tech installs, and engagement data into actionable alerts for revenue teams
- Enhance and expand our internal GTM app ecosystem: improve the internal activation app to make it easier for non-technical teams to trigger enrichments, enrolments, and sequences - and launch a suite of “vibe-coded” internal apps that unify data activation, automation, and experiment control under one intuitive interface
- Collaborate cross-functionally with sales, ops, and marketing to ensure these tools align with real GTM workflows and priorities
- Our Stack: Data ingestion: Airbyte, Segment, Fivetran, Warehouse: BigQuery, Transformations: dbt, Internal tools: Retool or Custom, Activation: Hightouch, Segment, Cargo, Outreach: Instantly.ai, Lemlist, Cloud: GCP (Cloud Functions, Cloud Run, PubSub, Compute Engine), CI/CD: GitHub Actions, GitLab, Development: Claude Code
Application process
- We use AI tools to assist in managing and assessing applications, with human oversight at every stage
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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