Associate Account Manager, Expedia Group
$90-126k
Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Online travel shopping company
Posted today
Online travel shopping company
1001+ employees
Posted today
$90-126k
Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 2+ years for Bachelor's
- 0-2 years for Master's
- Bachelor's or Master's or equivalent experience
- Functional/ Technical Skills
- Proficiency in English + local language of the market(s) where applicable
- Effective communicator
- Proficient in sales techniques
- Portfolio management, relationship account management, upselling, and cross-selling
What the job involves
- Grows a segment of the portfolio of accounts by managing them directy or contributing to deepening those partnerships
- Analyzes business and operational performance to find opportunities for optimization
- Handles service delivery for active accounts, communicating technical and operational impacts as needed
- Ensures execution of account strategies and shares best practices across teams and regions
- Builds relationships with customer account team, including key buyers/decision makers
- Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account
- Understands and reports a customer’s business issues through appropriate organization channels
- Recommends products, services, and insights that meet customer needs
- Acquires a good understanding of how the department operates and fits into the larger organization
- Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
- Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers
- Documents components of a business case for change at the direction of more senior colleagues as needed
- Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
- Learns when to partner with legal resources to modify or adjust standard contract terms
- Learns the contract negotiation process and how to complete contractual arrangements
- Exchanges nuanced information to build consensus
- Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
- Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
- Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively
- Understands standard offerings and major areas of expertise
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Develops an understanding of competitors’ standard products and services
- Demonstrates insightful application of products, technologies, and offerings to account
- Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers
- Strategically builds relationships to support total portfolio and organization needs
- Develops understanding of customer's industry and competitive market
- Attends meetings with customers to understand needs and expectations
- Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations
- Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions
Application process
- End Date: August 7, 2025
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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