Director of Business Operations, Data and Insights, Zeta Global
$160-190k
+ Employee Equity
Cloud-based marketing technology
Be an early applicant
Cloud-based marketing technology
1001+ employees
Be an early applicant
$160-190k
+ Employee Equity
1001+ employees
Company mission
To empower enterprises to thrive in a digital ecosystem with intelligence, individuality and integrity.
Role
Who you are
- Leadership: 7–10+ years across analytics/BI/operations with 3–5+ years leading teams or programs
- Data platforms: Comfort working with big data in Snowflake, Hive/Presto, Athena, Databricks (or equivalents)
- ETL/automation: Python, Airflow (or Prefect), AWS Glue (or similar), CI/CD for data
- BI & metrics: Designing executive/operational dashboards (e.g., Looker, Tableau, Power BI); metric governance and documentation
- SQL expertise: Advanced queries, performance tuning, troubleshooting at scale
- Process & change: Standing up intake/prioritization, SLAs, runbooks; driving cross-functional adoption
- Communication: Executive-ready storytelling; sharp clarifying questions; strong written docs
- Mindset: Pragmatic, curious, low-ego; comfortable choosing the highest-leverage mix of high-tech and low-tech to meet a deadline
What the job involves
- The Data Cloud Acceleration is a fast-moving group of business-savvy technologists who ship practical solutions quickly, measure impact, and iterate
- This team pairs deep data expertise with sharp business judgment so we can turn ideas into deployable outcomes in days or weeks—not months
- This role is accountable for the end-to-end data and insight pipeline that powers the Data Cloud Acceleration team and partners across Zeta's business units
- Data onboarding (partner/client feeds, contracts-to-pipeline handoff, SLAs)
- Derivative data generation (features, aggregates, panels, modeled attributes)
- Standard interfaces & normalization (schemas, contracts, documentation)
- Dashboards & reporting (executive, operational, client-facing)
- Intelligence/BI services & applications (self-serve and embedded analytics)
- Audience creation & activation (segments, eligibility rules, governance)
- Lead and organize analytics & BI. Build and mentor a high-functioning team (analysts, BI devs, data engineers) with clear roles, priorities, and growth paths
- Be the business translator. Sit with product, sales, and BU leaders to frame ambiguous questions into crisp hypotheses, success metrics, and thin-slice deliverables
- Ship fast, then harden. Drive rapid turnarounds—prototype in days, productionize what works; cut what doesn’t
- Own operations. Define SLAs/SLOs, runbooks, incident response, and release cadence for pipelines, dashboards, and data apps
- Raise data quality. Stand up contracts, validation tests, and monitoring to keep Snowflake/Hive/Athena/Databricks pipelines healthy and trustworthy
- Automate wisely. Prioritize ETL/ELT and workflow automation (Python, Airflow, Glue) to remove toil and shorten idea-to-impact cycles
- Standardize & simplify. Land opinionated schemas, naming, and interface conventions so teams can build once and reuse everywhere
- Tell the story. Represent the team in exec reviews, roadshows, and demos; showcase outcomes, not just outputs, and elevate the team’s profile
- Continuously improve. Spot process bottlenecks, propose changes, and measure the before/after
Our take
Zeta Global is a cloud-based marketing technology company that specializes in marketing platforms and customer relationship management software. Its Zeta Marketing Platform uses proprietary data, predictive AI, and omnichannel technology to personalize interactions with customers at every point of contact.
Co-founded by David Steinberg and former Apple CEO John Sculley, Zeta works with more than one thousand customers including high-profile clients such as BMW, Samsung, CNN, and Volvo. While the company may not have the balance sheets of direct competitors such as Salesforce, Oracle, or Adobe, Zeta remains profitable having raised over $300M in funding.
Zeta's 2021 bid for IPO status was met with a lower-than-expected stock valuation, but it remains confident that its shift to the public sphere will help diversify its enterprise customers and further embed itself in the data industry. In 2022, it achieved carbon neutrality and launched a thought leadership campaign called Zeta NEXT in 2024, indicating its steps towards being a market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(CEO)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Vice Chairman of the Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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