IT Operations Engineer, Shakepay

• Experience with cloud-native companies and tech stacks
• Experience building efficient processes that help scale IT support, onboarding, offboarding, and other access requests
• Experience working with ticketing systems (e.g. Jira, Linear, etc)
• Experience creating scripts to run processes and flows
• Strong experiencing on documenting processes
• Have great communication skills for friendly end user support

Desirable

• This role is on the Security team, which is responsible for ensuring secure provisioning, procurement, and business continuity across all of Shakepay SaaS applications
• You will report to the Head of Security
• Empower a culture of safety, security, and compliance in all aspects of IT Operations activities
• Deploy and manage enterprise applications across (e.g., Okta, Jamf, Google Workspace, ClickUp, Slack, Lever, GitHub, etc) on a day-to-day basis
• Implement an IT HelpDesk capability and empower Shakers to file help tickets (e.g., account lockouts, password resets, software troubleshooting, etc)
• Integrate 3rd party SaaS applications and provision access to these applications via SAML/SSO configurations and integrations
• Document and automate workflows and IT processes, such as employee onboarding and offboarding and access requests
• Assisting with the onboarding of new employees and offboarding for terminated ones
• Maintain inventories, provision, and image company-managed user devices (e.g., laptops, etc)
• Deploy company-wide access control measures to minimize data exposure risks (e.g., VPNs, secured WAPs at physical offices, etc)
• Manage the Zero Trust framework including gating application behind Cloudflare and building access policies

• Equity benefits: We believe everyone at Shakepay should benefit from building a generational company, so every shaker owns stock options
• Get paid in bitcoin: You can choose to take a percentage of your salary in bitcoin. Whether you opt for some or none, the choice to be paid in the hardest, soundest money the world has ever known is yours
• Remote friendly: With a flexible schedule, you can work on your own time, from home or anywhere. And if you're close by, you’re welcome to work in our Montreal or Toronto offices whenever you want. Being a remote-first company is awesome, but there’s value in spending time with your teammates and deepening these bonds. So, each shaker is entitled to 15 days of travel and accommodation to any Canadian city each year, covered by Shakepay
• Generous vacation: Time off is essential, and we highly encourage it. We trust you to take as much as you need, when you need it. Every team member is expected to take at least 20 days of vacation each year. To help make sure you do, after taking 20 days, shakers receive a $1,000 bonus to put towards their next vacation
• Insurance coverage: We offer health, dental, paramedical, disability, life, and travel coverage so you're always at your best. On top of our insurance coverage, all shakers also get access to a health and wellness spending account
• Personal development: It's a marathon, not a sprint. We're here to help you define and hit your personal career goals so that you can get where you want to be. To support our team, every shaker gets a $2,000 yearly budget to spend on learning and development
• Working from home: Working from home should be comfortable. Every shaker gets $1,200 to spruce up their home office and a monthly stipend for home and internet expenses
• Self-sovereignty: The path to self-sovereignty means being in full control of your coins. We offer a budget for shakers to get a self-hosted wallet and to build a self-hosted node

Total funding: $31.5m

Shakepay is a major platform in Canada for buying and trading Bitcoin, boasting a user base exceeding 1M amid the ongoing surge in cryptocurrency adoption.