Principal Engineer, Toast
Forward Deployment Engineering
$200-320k
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$200-320k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- GTM Systems Mastery: Expert in CRM APIs (Salesforce) and modern data tools (Clay, Nooks, etc.). You architect event-driven triggers, not just connect apps
- Technical Complexity: Proven track record of building within complex enterprise software, such as custom quoting engines (CPQ) or deep CRM internals (Apex, LWC)
- Systems Architecture: Design event-driven, asynchronous architectures maintaining data integrity across fragmented systems
- Education: Bachelor’s or Master’s degree in Computer Science, or a related technical field
Desirable
- Revenue Engineering Pedigree: Experience building SalesTech or FinTech products with measurable impact on ARR or conversion
- AI Operationalization: Possessing AI knowledge, you collaborate with Data Engineering to productionize models within GTM workflows
- Automation First Mindset:You dislike manual data entry and are passionate about designing Agentic systems that eliminate "human-in-the-loop" friction
What the job involves
- Toast is looking for a hands-on Forward Deployment Engineer to join the AI & Strategy Engineering team. In this role, you will be the primary architect of 0-to-1 solutions designed to revolutionize our GTM engine
- This is not a 'maintenance' role; you will work on the front lines with our Sales, Marketing, and CS leaders to bridge the gap between frontier AI capabilities and high-impact, revenue-driving applications. You will be responsible for deconstructing complex business friction and rapidly engineering the intelligent systems that solve it
- Collaborating closely with a Senior Technical Leader, you will architect and ship production-grade AI systems—including autonomous agents and intelligent workflows—that transform fragmented, manual GTM processes into scalable, high-conversion engines
- Hands-on Execution: Design and Ship production grade agentic solutions tailored specifically for high-velocity GTM motions
- Rapid Prototyping: Transition from ambiguous business problems to functional AI Proof-of-Concepts (PoCs) within 1–2 week sprint cycles
- Process Discovery: Embed directly with Sales, Service, and Marketing leaders to deconstruct high-friction manual workflows ripe for AI-driven transformation
- Strategic Integration: Architect the flow between LLMs and the GTM stack (Salesforce, Clay, Snowflake) with a "Golden Record" mindset to ensure data integrity at scale
- ROI Modeling: Translate technical metrics into business outcome driven metrics
- Architectural Resilience: Act as the domain expert for complex synchronization challenges, ensuring GTM systems are built for concurrency, scale, and reliability
- Engineering Outcomes
- Accelerated Time to Value: Compress the window from "Contract Signed" to "Production AI" from months to weeks
- Technical De-Risking: Implement robust AI output guardrails using Eval Frameworks and "Human-in-the-Loop" (HITL) processes to meet company and compliance standards
- Observability & Quality: Guarantee the reliability of the revenue engine by shipping every service with deep monitoring and automated alerting
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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