Senior Product Manager, Jobber

• To be successful, you should have:
• Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone
• Shipped (and improved) a production LLM or ML feature or product
• Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines
• Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes

Desirable

• You’ll work across our rapidly-growing Communications products at Jobber. Receptionist, our headline Voice AI product, is the fastest-growing product at Jobber will be your primary focus. It’s the clearest expression of where we think this company goes next
• In under two years it went from nothing to a multi-million dollar run-rate business, and today it answers thousands of calls a week for plumbers, cleaners, electricians, and landscapers who would otherwise have missed them
• For a small home service business, a missed call isn't a missed notification. It’s missed revenue or a customer left in a lurch
• You’ll lead the product strategy and execution for Jobber’s Voice products: products designed to help small service businesses to stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder
• We are looking for a product manager to take Receptionist from early, high-conviction customers to the majority of small businesses who could benefit from it. Ultimately, you're building a business, not a feature
• Jobber’s Voice product answers the phone and takes a message. Then it books the job, follows up on the quote, calls the customer back, and takes action inside Jobber on the service provider's behalf. Every new capability we ship is a new reason customers depend on us
• You'll own the roadmap that takes us from receptionist to something much closer to an office manager
• Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily
• Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation
• Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions
• Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers
• Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products
• Act as the voice of the customer, especially for small business owners navigating an overflowing inbox
• Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team