Director of Global Deal Desk and Order Management, Confluent
$190.5-228.6k
Plus an annual bonus and a competitive equity package
Data streaming platform
Job no longer available
Data streaming platform
1001+ employees
Job no longer available
$190.5-228.6k
Plus an annual bonus and a competitive equity package
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- 10+ years of experience in Deal Desk, Sales Operations, or Order Management
- 5+ years of people management experience in a Deal Desk, Order Management, or Sales Operations
- Experience supporting and advising SaaS and On-Prem Sales teams
- Experience partnering closely with cross-functional teams such as
- Sales, other SalesOps team members, Legal, and Finance colleagues
- Experience working with remote sales and business partner teams
- Dedication to excellent customer service
- Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams
- Proven project management experience and ability to own and run deals end-to-end
- Organized, strong attention to detail, and goal-oriented
- Ability to work independently and multitask effectively
- Innate curiosity and not afraid to ask thoughtful questions
- Energetic, dedicated, and ambitious
- Salesforce CPQ experience preferred
- Strong understanding of ACV / TCV / REN
What the job involves
- We are looking for a Director to lead our Deal Desk and Order Management teams globally
- Reporting to the VP of Deal Strategy and Monetization, you will develop, mentor and lead a global team of commercial and operational experts located in Americas, Europe and Asia, and serve as the trusted advisor to sales leadership on the quote to cash processes and deal best practices
- Develop and drive consistency on established deal structures, pricing strategies, and non-standard commercial terms for Cloud, On-prem SaaS and Hybrid proposals
- Partner with Revenue and Legal teams to craft contractual language to ensure transactions comply with revenue recognition and business operational policies
- Cultivate and maintain relationships with key cross-functional partners/back office teams, serving as a primary point of contact for Deal Desk team for questions or concerns, minimizing need for escalation
- Manage complex, nonstandard deals with multiple cross-functional partners
- Maintain, implement and communicate a global opportunity bookings policy and leverage for efficient order processing
- Establish and track performance metrics to ensure the team meets or exceeds goals
- Consistently meet your Objectives & Key Results (OKRs) and continuously find ways to drive efficiencies within your business
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
27% female employees
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company values
- Earn Our Customers' Love - Our customers are the lifeblood of our business and our most important stakeholder. We strive to earn their love with everything we do
- To Build a Great Company, Build a Great Team - We believe that an important part of building a great company is making sure that our employees are the best they can be.
- Smart, Humble, and Empathetic - Our employees appreciate, benefit, and learn from working with other smart, humble, and empathetic people. We strive to hire those who care deeply about others and interact with empathy towards our customers, partners, and employees.
- Be Fired up and Get It Done - As much as we benefit from working with smart, humble, and empathetic employees, we also need to “get it done” to pursue our enormous market opportunity. We are in hyper-growth mode and are scaling to fill the demands of the market and our current and future customers.
- Tasteful not Wasteful - We want to invest in areas that matter the most -- in other words, spend “tastefully,” not wastefully. We believe that thoughtful spending is essential to building a high-quality business.
- One Team - It is critical that we act as and make decisions as a unified company, doing our best to optimize globally rather than locally. This means doing our best to avoid the misalignments that some companies can be prone to. It means recognizing that when employees and teams succeed, Confluent as a whole succeeds.
Company HQ
Mountain View, California
Articles
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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