POD Operations Specialist, Multiverse
Contract Role
3 days a week in office ( Paddington, London)
Upskilling platform for AI and tech adoption
Posted today
Upskilling platform for AI and tech adoption
501-1000 employees
Posted today
3 days a week in office ( Paddington, London)
501-1000 employees
Company mission
To equip the workforce to win in the AI era.
Role
Who you are
- You are comfortable navigating complex datasets (Metabase, GSheets) and can independently derive actionable insights from raw data
- You have a high degree of comfort with ambiguity and provide clarity for stakeholders in a fast-paced environment
- You have experience - or a strong willingness to master - tools like Metabase, Tableau or SQL for troubleshooting, and AI-driven workflows
- You can translate technical data into clear, concise narratives for leadership and commercial teams
- You don't just report issues; you identify root causes and build systems to prevent them from reoccurring
What the job involves
- As the Pod Operations Specialist, you are the "engine room" of the Mid-Market Client Delivery Team’s operational excellence. This is a team of over 30 coaches delivering AI, Data and apprenticeship programmes to over 4000 learners from 300 employers
- Reporting directly to the Operations Manager, you will own the execution, maintenance, and optimisation of the workflows that support a vast array of clients and their learners
- You act as a force multiplier for our coaches, leveraging data and automation to remove administrative friction and ensure every learner has a seamless journey from kickoff to completion
- Directly own the tracking, reporting and improvement of the pod’s primary learner health metrics
- Use Metabase, SQL, and the Tableau dashboards to identify "leading indicators" of attrition. You will provide qualitative analysis to "paint a picture" of risk for MBR/QBR reporting, responding to deep-dive queries on client health
- Maintain and optimise pod infrastructure within our Knowledge Base, ensuring SOPs and "Sources of Truth" are always accurate
- Execute critical delivery workflows, including processing Breaks in Learning, managing Gateway bookings, ensuring coach cover and overseeing the administrative side of apprentice programme success
- Act as the operational point of contact for Account Kickoffs, working with Customer Success Managers, Launch, and Admissions teams. You will also organise learner allocations and manage platform transfers of learners
- Surface insights for weekly and monthly learner retention reports, conducting deep dives and creating reports that can be shared with senior stakeholders
- Identify opportunities to use AI tools and no-code solutions (e.g., Slack Workflows, Gems, Claude artifacts) to automate repetitive tasks and improve pod efficiency
- Success for the P5 Specialist is measured by the "health of the pod." This means zero gaps in data hygiene, timely processing of all learner transitions, and a measurable reduction in the administrative load on our coaching cohor
Salary benchmarks
Our take
Multiverse is on a mission to equip the workforce to win in the AI era. That means helping people at all stages of their career gain the tech, data, and leadership skills needed to thrive in an age of rapid automation and AI transformation.
Multiverse positions itself as the upskilling platform for AI and tech adoption, partnering with over 1,500 companies across the UK and US (including Google and Facebook) to deliver a new kind of learning. This approach is grounded in applied, work-based training designed to deliver measurable outcomes. And these apprenticeships are open to individuals of any age or career stage and focus on critical capabilities in AI, data, and tech skills.
And the impact is real. Multiverse learners have driven over $2B in ROI for their employers by directly applying their skills to improve productivity and performance. The company's success is not only reflected in its outcomes, but also in recognition, having secured significant funding in 2022, bringing its post-money valuation to $1.7B and cementing its status as the UK's first EdTech unicorn.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Insights
58% female employees
96% employee growth in 12 months
Trustpilot (3.5)
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 6 rounds)
May 2026
$70m
LATE VC
Jun 2022
$220m
SERIES D
Total funding: $484m
Company benefits
- Working from abroad
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- M-Powered long weekend to refresh and recharge
- A focus on wellbeing with access to Spill therapy support and Employee Assistance Programme
- 24 days holiday, 3 winter shutdown days plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting
Company values
- Solve for Customer Value
- Drivers, not Passengers
- Be Decisive, even in Ambiguity
- AI to Solve Problems
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(Founder & CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa joined Multiverse in 2019 as a Senior Account Executive. Since then, they have held a number of roles and now serve as the Senior VP/GTM.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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