Customer Support Representative, Circit
East Coast
More information about location
Financial audit management platform
Be an early applicant
Financial audit management platform
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To verify the trusted source in every business transaction.
Role
Who you are
- Experience supporting enterprise customers would be a strong advantage
- Experience working with American banks, fintechs, or customers in regulated environments would be especially valuable
- At least 2 years of experience in a SaaS customer support role
- Experience supporting B2B customers in a software environment
- Strong written and verbal communication skills
- A positive, resourceful attitude and a genuine interest in helping customers
- A problem-solving mindset, with the ability to dig into issues and find practical solutions
- Ability to manage customer issues with professionalism, accountability, and urgency
- Comfortable working in a fast-moving, high-growth environment
- Able to work East Coast US business hours consistently
- Experience creating help documentation or contributing to internal knowledge resources
Desirable
- Experience supporting enterprise customers or larger strategic accounts
- Experience working with American banks, fintechs, financial services firms, or other regulated customers
- Experience handling complex issues involving multiple stakeholders
- Familiarity with tools such as Intercom, HubSpot, or similar support platforms
- Experience working in an early-stage or high-growth SaaS company
What the job involves
- We are looking for a Customer Support Representative to join our growing team and support customers across the East Coast of the United States
- This role will support a mix of customers, including a meaningful number of larger and more complex accounts, so we are particularly interested in candidates who are confident handling high-impact customer issues and working with multiple stakeholders
- Support customers across email, chat, and other support channels in a clear, timely, and professional way
- Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership
- Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types
- Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process
- Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions
- Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience
- Document issues clearly and contribute to internal processes and help content where needed
- Help create a support experience that is efficient, thoughtful, and trusted by customers
Our take
Circit is an Irish fintech company providing auditors with a platform to verify company assets and liabilities in real-time. The first of its kind to be directly regulated for open banking under the PSD2 regulation, Circit is removing the traditional paper process and creating a more efficient and time-saving audit process that reduces the possible risk of corporate fraud in the global market.
Providing a platform for customers with several features, as well as offering an integrated workflow system, Circit is trusted in over 100,000 audits to make managing confirmation requests easier.
After gaining significant traction in the Irish market at an early stage, the company has since expanded its offerings to the UK and US markets, with plans to further develop its product. A promising fintech, Circit is addressing a great pain point in the audit process and has the potential to save its customers and their clientele time and resources, for a better future of auditing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2026
$22m
EARLY VC
May 2022
$7.7m
SERIES A
Total funding: $31m
Company HQ
Dublin Docklands, Dublin, Ireland
Leadership
David Heath
(Founder & CEO)Previously worked as a Consultant/Audit Manager at Somers Murphy & Earl and as the Head of Finance and Operations at OCRex.
Salary benchmarks
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