Product Management Director, Salesforce
Customer Loyalty Suite
$211.5-334.6k
Salary dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$211.5-334.6k
Salary dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate has a proven track record of working with customers across industries and driving success with a deep understanding of customer experience and loyalty and the ability to align product strategies with organizational goals
- 12+ years of experience in product management or consulting with a proven track record of driving go-to-market activities, strategic deal support in loyalty and customer experience domain
- Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred
- Strong understanding of Loyalty domain
- Experience in stakeholder management and cross-functional teams, including sales, solution consulting, partners and development teams
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences
- Analytical mindset with experience in using data to drive product decisions and measure success
- Strong understanding of Salesforce Marketing Cloud, Data Cloud and Salesforce platform
- A related technical degree required
What the job involves
- Salesforce Customer Loyalty suite is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many world leading companies in B2C and B2B space and represent a broad set of industries, including Retail & Consumer Goods , Travel, Transportation and Hospitality, Manufacturing & Automotive, Financial Services, Health & Life Sciences etc
- We are seeking an experienced Product Director with a strong focus on driving customer success for the customer loyalty suite of products in the AMER region
- In this role, you will collaborate closely with cross-functional teams, including sales, product marketing, engineering, UX and other stakeholders to evangelise the product, support strategic deals, be a trusted advisor to customers, partners and field organizations and ensure product adoption and customer value
- Actively drive revenue and product adoptions goals for the customer loyalty suite of products
- Establish and maintain relationships with key stakeholders presales, solutions, product marketing, AR, professional services and Salesforce partners
- Develop comprehensive go-to-market strategies aligned to product roadmap
- Create compelling marketing and thought leadership content
- Deliver compelling product demos and provide solutions to complex business problems
- Support strategic deals in collaboration with sales, solution consulting and partner organizations
- Become trusted partner for customers, partners, sales and solutions organization
- Work closely with PMM/Field marketing to support events, product launches
- Partner with engineering and cross-functional PMs to enable customer success and adoption
- Enable internal and external teams on the product
- Continuously analyse product performance and develop insights to drive product and GTM goals
- Analyze market trends, competitive landscape (industry trends, emerging technologies, and best practices) and customer feedback to identify opportunities for innovation and revenue growth
- Be an advocate for customers and partners and translate business requirements and use cases
- Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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