Support Engineer, Sanity
+ Stock options program
Unified content platform
Job no longer available
Unified content platform
101-200 employees
Job no longer available
+ Stock options program
101-200 employees
Company mission
To power better digital experiences through its unified content platform.
Role
Who you are
- We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers
- We are looking for a friendly developer that loves helping people through their technical hurdles
- Exceptional communication and organizational skills
- 3+ years of technical product support or engineering experience
- Experience with JavaScript, TypeScript, and front-end frameworks like Next.js
- Experience debugging technical problems with other developers and end-users
- Passion for helping others be successful and fulfil their potential
- Demonstrated capacity to quickly learn new concepts and technologies
- Self-starter who takes initiative and is energized when there is no obvious solution
What the job involves
- As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around customer-facing activities and initiatives
- You will have an important presence, interacting with developers from across the world
- Work closely with our Enterprise customers to resolve technical issues and answer questions
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
- Develop standard solutions, author self-serve resources, and improve documentation where needed
- Be the customer’s voice and use people's feedback to help improve our product
- Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
- Build and maintain support infrastructure, tooling, and workflows
- Take part in Sanity’s developer community rotation and help answer questions
- Liaise between customers and internal teams during incidents and escalations
- Continuously research best practices and learn existing and upcoming features of Sanity's content platform
Our take
Sanity is a Structured Content Platform that aims to help teams collaborate on digital content more effectively. Sanity sets out to redefine the CMS market by creating a product capable to quickly create custom interfaces and content workflows while enabling teams to distribute structured content from a single source of truth.
Sanity aims to build a complex product that is both simple and intuitive to use: its open-source editor allows developers to easily create custom interfaces. Its platform allows the rapid development of data-driven content applications, and its real-time API allows users to deliver content from a single source to any channel and device, and counts MIT, Burger King, Nike, National Geographic, and Conde Nast among its clients.
Substantial funding and a platform partnership with e-commerce giant Shopify have paved the way for Sanity's app on Shopify's commerce framework. Sanity is the first investment of this kind that Shopify has undertaken, exemplifying the former's go-to status as a CMS.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2025
$85m
SERIES C
Jun 2021
$39m
SERIES B
Total funding: $136.7m
Company benefits
- You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth
- Positive, flexible, and trust-based work environment in a company with Nordic culture, a healthy work-life balance, and focus on personal development
- You will be based out of Oslo or work remotely from Europe or East Coast, US. If you work remotely, you’ll also have the opportunity to work from our offices in San Francisco and Oslo, Norway from time to time
- Universal healthcare, support to nurture physical and mental health, parental leave, and Nordic vacations
- Competitive salary and stock options program
Company HQ
Financial District, San Francisco, CA
Leadership
Magnus Kongsli Hillestad
(Co-Founder & CEO)Previously Deputy Board Member at Altus Intervention for 3 years and Director at EQT Holdings for 7 years.
Simen Svale Skogsrud
(Co-Founder & CTO)Previously founded Origogruppen AS where they worked for 6 years. Alongside this and then Sanity, they have been a partner at Bengler for the past 20 years.
Even Westvang
(Co-Founder)Previously Developer at Gyldendal for 1 year and Co-founder at Origogruppen for 5 years. They were also a Principal at Bengler AS for 17 years.
Øyvind Rostad
(Co-Founder)Previously CEO at Origogruppen for 5 years and Producer & CEO at Medieoperatorene for 11 years.
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