Customer Success Manager, Lengow
French Native
eCommerce automation platform
Job no longer available
eCommerce automation platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To inspire brands, retailers and agencies to make the right strategic decisions.
Role
Who you are
- Languages:
- French native and English fluent
- Spanish is a plus
- Education level: Higher education
- Great logical and analytical skills
- Customer focused and result oriented mindset
- Excellent communication and skills
- Ability to multitask, prioritize, and manage time effectively
- Resilience and result-oriented mindset in front of difficult situations
- Experience in providing solutions trainings to clients
- Good knowledge of onboarding processes and best practices
- Ability to understand client issues and provide guidance to support team in order to optimize resolution times
- Ability to interact with cross-departments, such as support / tech and product teams, professional services teams, sales and Account Management teams, and clients
- Willing to understand client’s business objectives and provide usage guidance and recommendations
- Demonstrated history in positive clients feedbacks
What the job involves
- Part of Lengow Customer Success Department, the CSM team is composed of 8 great multi-language and experienced professionals from 10 different countries. Our objective is to enhance customer satisfaction and retention, by assisting them in adoption actions, contract management, long-term relationship management, and building together complex business strategies
- The Customer Success Manager will be responsible for driving strategic initiatives that impact customer outcomes and business growth with our suite of solutions
- Ensure customers achieve their business objectives by driving product adoption and value realization
- Act as a product expert and trusted advisor, helping customers connect product features with their strategic goals
- Monitor customer health and proactively design action plans to improve outcomes
- Be the client’s main point of contact throughout the journey (from onboarding to renewal)
- Guide customers on best practices and provide recommendations to maximize product usage
- Collaborate with cross-functional teams (Revenue, Product, Support) to ensure a seamless experience
- Manage escalations: address issues promptly, follow up, and ensure resolution
- Maintain accurate records of customer interactions in the CRM and follow established processes
- Build strong, trust-based relationships to foster retention and advocacy
- Working Hours: Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm
Application process
- Phone call with our HRBP (Maria)
- Online Interview with our CSM SMB (Kat)
- Physical Interview & Business Case with our Head of CSM (Mathieu) and Kat
- Offer letter
Our take
Lengow was built to solve difficulties faced by e-merchants who had to undertake the tedious process of setting up and selling products on a variety of different marketplaces and online channels. Fast forward to today, and this problem is still relevant. With the rise of the digital world and the significant increase of online sellers, e-merchants still have to work through this long process, meaning that Lengow's offerings are still sought after.
Through its centralised platform, Lengow aims to automate as many steps in the process of listing products across different selling sites. The company does this through allowing product imports through a product management system to allow them to be posted on multiple channels instantly. Lengow also offers additional services including stock management, order tracking, and marketing strategies to optimise distributor and brand performance.
Lengow continues to evolve its platform to meet the growing demands of global eCommerce. Recent expansions and enhancements, including advanced analytics, pricing intelligence, and broader European and international reach, allow the company to deliver more value to e-merchants while simplifying multi-channel management. Backed by strategic investment, Lengow is a go-to solution for retailers and brands looking to optimise sales, pricing, and operational efficiency across diverse online marketplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2018
$3m
EARLY VC
Sep 2015
$11.8m
SERIES B
Total funding: $18.6m
Company benefits
- Flexible Hours & Hybrid Working
- Coaching & Career Development
- Open & Collaborative Culture
- Autonomy & Ownership
- Internal mobility
- Inclusive & Diverse Teams
- International Environment
Company HQ
Ile Beaulieu, Nantes, France
Leadership
Nicolas Appert
(CEO)Prior to joining Lengow in 2023, Nicolas worked in EVP Monetisation Services at Mavenir and EVP Mobile Monetisation at Acision.
Sophie Vandriessche
(CRO)Prior to joining Lengow in 2024, Sophie was the CRO at Rydoo. She also spent 5 years at Citrix as a Sales Manager EMEA Online Division and Senior Sales Manager EMEA SaaS Service Division.
Olivier Siegwart
(CTPO)Prior to joining Lengow in 2024, Olivier worked in VP Tech Data Product at ETX Studio. Before this, he spent 3 years at Heetch, joining as a VP of Engineering before serving as the CTO. He also served as the CTO at Betclic Group and L'Oréal (Chief Digital Office).
Anna Valls
(CCO)Anna joined Lengow in 2020 and held VP of Customer Success roles before becoming CCO in 2024. Prior to Lengow, she spent 5 years at ForceManager as Head/VP of Customer Success.
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