Principal Inbound Product Manager, ServiceNow
$217.5-380.7k
Travel approximately 15%
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$217.5-380.7k
Travel approximately 15%
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 7+ years of professional experience in Product Management
- Experience delivering AI-powered products/solutions
- The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
- Strong prioritization skills and the discipline to focus on high impact activities
- Top notch written and oral communication skills
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
- Exceptional problem-solving skills
- Enjoys working in a highly collaborative environment
- Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
- Ability to travel approximately 15%
What the job involves
- ServiceNow is looking for a Senior Staff Product Manger to join the Platform AI and Innovation team
- Platform AI and Innovation is our newest team, shaping the long-term future of our intelligent platform
- We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences
- This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels
- As a team member of Platform AI and Innovation, you will contribute to the building of critical offerings from ground up to build the future of Agentic AI, including AI agent analytics and value, lifecycle management, and the knowledge graph
- Product Strategy
- Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace
- Collaborate with researchers and designers on defining and testing innovative ideas
- Validate product designs and prototypes with customers
- Own technical/feature-based competitive analysis
- Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
- Customer Insights
- Understand how customers are using the product, gains & pains, reasons for low usage
- Develop/refine user personas and use cases
- Know top representative 5-10 customers intimately, their specific use cases, gains & pains
- Be the voice of the customer and provide a business perspective on value
- Product Planning and Release Management
- Define product roadmap and key success metrics; ensure they are instrumented & reviewed
- Gather, prioritize and define requirements for each release
- Create alignment with other BUs
- Create feature plans for each release, including acceptance criteria, use cases, etc
- Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
- Pricing and Packaging
- Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product’s pricing and packaging
- Implement packaging definitions in the product and build necessary license and entitlement verifications
- Enablement
- Create base documentation and enable Outbound PM and Docs team
- Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
- Lead press and analyst briefings
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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