Senior Product Manager, Zapier
Chat & Knowledge
$174.2-261.2k
• Offers Equity • Offers Bonus
More information about location
Workflow automation service
Be an early applicant
Workflow automation service
501-1000 employees
Be an early applicant
$174.2-261.2k
• Offers Equity • Offers Bonus
More information about location
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You have solid experience with AI or conversational product. You've shipped user-facing AI products, chatbots, knowledge tools, or similar. You don't need to have built the "vision" from scratch, but you do need to understand how these products work, what users expect, and how to make tough calls with incomplete information
- You're great at complicated organizational situations. You're energized by ambiguity that involves multiple teams, existing products, and legacy constraints. You can map stakeholders, gather input, and drive to a decision. You're the person who gets everyone aligned so execution can actually happen
- You're pragmatic and outcome-oriented. You prioritize ruthlessly, document tradeoffs, and follow through. You're comfortable saying "we're doing X, and here's why we're not doing Y yet." You care about measurable outcomes and clear next steps
- You communicate well in a remote-first environment. Zapier is 100% remote and relies on async communication. You're effective at written updates, framing decisions for different audiences, and building momentum across teams you don't directly manage
- You are available for team meetings between 10am - 5pm ET at least 3 days per week
What the job involves
- Navigate Complexity & Drive Decisions
- Own the product strategy for existing Chat and Knowledge surfaces: our Chatbots product and the synchronous chat experience in Agents (e.g., talking to an agent, tool calling)
- Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing
- Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan
- Execute With Clarity
- Build business cases and success metrics for the path you recommend; secure resources and stakeholder commitment to execute
- Balance speed with care: move quickly to validate assumptions and reduce ambiguity, while protecting customer outcomes and revenue
- Communicate clearly and often so the rest of the company understands where Chat & Knowledge is going and why
Application process
- Deadline to Apply: March 31, 2026 at 7:00 AM UTC
- The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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