Vice President of Engineering, Gorgias

Platform

$291.5-322.2k

+ 0.158% – 0.167% Equity + $51.4K – $56.9K Bonus; Salary is benchmarked for candidates based in NY only and may vary by other locations

TypeScript

Python

Java

Kafka

Elasticsearch

Postgres

RabbitMQ

Flink

Cube

Expert level

New York

Paris

Toronto

The conversational AI platform for eCommerce

Job no longer available

The conversational AI platform for eCommerce

501-1000 employees

B2BInternal toolsCustomer serviceSaaS

Job no longer available

$291.5-322.2k

+ 0.158% – 0.167% Equity + $51.4K – $56.9K Bonus; Salary is benchmarked for candidates based in NY only and may vary by other locations

TypeScript

Python

Java

Kafka

Elasticsearch

Postgres

RabbitMQ

Flink

Cube

Expert level

New York

Paris

Toronto

501-1000 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

To empower eCommerce brands to grow through AI-powered customer experience.

Job

Company

Role

Who you are

Years of software engineering experience: 20+
Experience as VPE: 2y minimum. Ideally 3y+
Experience as Senior Software engineer: 7y minimum, ideally 10y+
Technologies: Python, Java (Flink), Typescript, Postgres, Kafka
Background: Has been a senior software engineer in the past

Desirable

Clickhouse
ElasticSearch
Temporal or other Durable Execution Frameworks

What the job involves

Platform engineering team’s mission is to empower product engineering teams by providing reliable core APIs, documentation, developer experience, managed services, templates and best practices
The success depends on the success of the product engineering team success
Your hard work enables product engineering teams to build great customer-facing products
Work with large SaaS code bases that span across multiple services
High-traffic applications with a lot of data
Streaming data pipelines: Kafka & Flink
Advanced analytics workloads on top of Clickhouse and Cube
Software architecture design and review experience with close collaboration of Staff/Principle engineers
Manage multiple teams in a 100+ engineering organization

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (2.5)

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Alex Plugaru

(Co-Founder & CTO)

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Romain Lapeyre

(Co-Founder & CEO)

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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