Technical Writer, Retool
$101.8-177.7k
Low-code internal tools building software
Job no longer available
Low-code internal tools building software
201-500 employees
Job no longer available
$101.8-177.7k
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 4+ years of experience writing technical documentation, ideally at a fast-growing startup
- Proficient writing and editing skills, with experience using and defining style guidelines
- Ability to understand technical concepts quickly and communicate them clearly
- A track record of researching, planning, and writing content, developing effective information architecture, and collaborating cross-functionally with stakeholders to deliver on documentation needs
- Can thrive in ambiguity, independently prioritize work based on user needs and business goals, and be an advocate for the documentation experience
- A user-first mindset, with an interest in talking with customers and collaborating with stakeholders to make sure we're meeting the needs of our users
- Proficient with Markdown and git-based documentation (“docs as code”) workflows
- Experience or understanding of REST or GraphQL APIs, and SQL databases
- Exposure to JavaScript and SQL
What the job involves
- As a technical writer, you'll produce high-quality and engaging content that unlocks the full potential of Retool and helps developers succeed
- In addition, you'll work closely with engineers to document new products and features, identify opportunities to improve Retool’s documentation experience and collaborate with user-facing teams and other content creators
- You'll also be an early member of our fast-growing documentation team, where you'll have significant influence in shaping our processes, objectives, culture, and growth
- Document new products and features, from instructional guides and API descriptions to in-app content
- Develop new processes and guidelines that help us produce high-quality and effective documentation
- Maintain our documentation and ensure it best helps our customers, and reflects well on our brand and product
- Expand the concept of documentation beyond written content that caters to different learning styles
- Advocate for the documentation experience and push the team forward with improvements to content creation, tooling, and analysis
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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