Sales Operations Specialist, TouchBistro

• Bachelor’s degree in Business Administration, Data Analysis, Data Science Engineering, or a related field (or equivalent experience)
• 1-3 years of experience in a technical or operational role within a SaaS organization supporting sales, marketing, or growth (e.g., sales ops, solutions engineering, growth engineering)
• Familiarity with CRMs (Salesforce is a bonus) with experience pulling reports, building dashboards and looking at metrics
• A proactive, ownership mindset: the ability to identify problems and drive solutions without waiting for instruction
• Strong business acumen and analytical skills with the ability to understand the “why” and not just the “what”. Comfort working with data (Excel/G-sheets)
• Ability to lead data analysis for sales leaders & provide clear recommendations
• Strong attention to detail and organizational skills

Desirable

• We are looking for a Sales Operations Specialist to join our Sales Strategy & Operations Team
• This individual will be primarily responsible for supporting our Sales teams
• This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth
• To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions
• Support day-to-day management of tools across the sales tech stack (e.g., CRM, sequencing platforms, data providers, analytics platforms), build workflows and automations and be first troubleshoot issues
• Optimize our lead generation, routing, and conversion systems
• Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
• Analyze sales channel/campaign performance and identify areas for improvement (eg. A/B messaging, targeting, and sequences)
• Create dashboards and reporting systems to track KPIs, such as acquisition, conversion, activation, and revenue using Salesforce, G-sheets or Snowflake
• Collaborate with sales reps and managers to gather feedback and improve workflows
• Research and leverage new tools, trends, and AI solutions to enhance sales team performance