Head of Operations MI, Starling
Performance & Budget Assurance
More information about location
1-5 days a week in office
Mobile-first bank offering personal, joint and business accounts
Job no longer available
Mobile-first bank offering personal, joint and business accounts
1001+ employees
Job no longer available
More information about location
1-5 days a week in office
1001+ employees
Company mission
To solve our customer's problems - and build the best bank in the world.
Role
Who you are
- Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment
- Demonstrable experience in leading and managing a team of data professionals
- Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts
- Strong background in data modeling, SQL, and database management
- Experience with operational process improvement methodologies
- Exceptional analytical and problem-solving skills with a keen eye for detail
- Strong leadership and people management capabilities
- Excellent communication and presentation skills, with the ability to convey complex data to non-technical stakeholders
- Advanced proficiency in data analysis tools and techniques
- Ability to work strategically and operationally, managing multiple priorities in a fast-paced environment
- High level of commercial acumen and understanding of business drivers
- Strategic Thinking
- Leadership & Influence
- Analytical Acumen
- Communication & Presentation
- Problem Solving
- Collaboration & Stakeholder Management
- Results Orientation
- Team Development
What the job involves
- This is a brand new position reporting into our Director of Operations Shared Services
- The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets
- This role will ensure that robust data and insights are available to drive strategic decision-making, inform operational efficiency opportunities and enhance overall business performance
- A key aspect of this role will be the ownership and monitoring the end-to-end Operational Service Level Agreement (SLA) framework
- Define and execute the strategic roadmap for Operations MI and performance reporting, aligning with overall business objectives
- Champion the adoption of advanced analytics and data visualisation tools to provide actionable insights
- Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress
- Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models
- Generate impactful operational performance MI and insights to drive continuous improvement initiatives
- Identify cross-cutting trends in performance data, providing a holistic view of operational health
- Ensure data accuracy, integrity, and consistency across all operational data sources
- Identify and implement new technologies and methodologies to enhance MI capabilities
- Manage relationships with engineering and data teams to ensure data infrastructure supports MI requirements
- Performance Analysis & Reporting
- Lead the analysis of operational performance data to identify trends, root causes of issues, and areas for improvement
- Develop and deliver regular performance reports to various stakeholders, including executive leadership, operational managers, and team leads
- Provide insightful commentary and recommendations based on performance data to support strategic and tactical decision-making
- Conduct deep-dive analyses on specific operational challenges or opportunities
- Develop and deliver specialised performance reporting for agile "POD" (team) structures, supporting their effectiveness and transparency
- Develop and maintain a robust Budget Management Dashboard, providing real-time visibility into budget allocation, expenditure, and variance
- Proactively identify budgetary hotspots, threats, and opportunities within departmental budgets
- Collaborate with budget holders to ensure budget adherence and the realisation of identified opportunities
- Lead, mentor, and develop a team of MI analysts and performance specialists
- Foster a culture of continuous learning, professional growth, and high performance within the team
- Manage workload allocation, performance reviews, and career development plans for team members
- Partner with operational leaders to understand their information needs and translate them into effective MI solutions
- Collaborate with finance, risk, and other departments to ensure alignment of performance reporting and data interpretation
- Present findings and recommendations to diverse audiences, clearly communicating complex data in an understandable format
- Stay abreast of industry best practices in MI, data analytics, and performance management
- Drive initiatives to automate reporting processes and improve efficiency in data delivery
- Proactively identify opportunities for process optimisation and performance enhancement based on data insights
Application process
- Closing date: Friday 15th August, 10am
Salary benchmarks
Our take
Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. Its caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.
This progress resulted in the company receiving a £100M grant in April 2019 from a body created to boost competition in SME banking, which it has used to accelerate building a full suite of digital banking products: intelligent forecasting tools, and digitally-enabled relationship management functions, as well as lending products. Since then, it has gone on to raise significant rounds of funding with leading investors such as Goldman Sachs.
As well as continuing to expand in the UK, its expanding in Europe. And its imminently launching an international bank in Dublin, which has allowed it to offer its current account across the European Union post-Brexit
Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, but that figure continues to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Apr 2022
$172.3m
LATE VC
Jun 2021
$46.2m
LATE VC
Total funding: $1.1bn
Company benefits
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
- Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses
Company HQ
Spitalfields, London, UK
Articles
Leadership
Anne Boden
(Founder)Held senior roles in finance over a 30 year career, including COO for AIB and Head of EMEA for RBS. Was CEO of the company for 9.5 years.
Raman Bhatia
(Group CEO)Previously CEO of OVO, Board Member at Bud, Head of Digital Bank (UK) at HSBC and VP at HouseTrip, among other roles.
Diversity, Equity & Inclusion at Starling
Manuela Torrijos-Simon (Group Financial Controller)
- In the spirit of Aiming for Greatness and Doing the Right Thing, we want to be the bank with the best approach to Diversity and Inclusion
- The Always Open Forum at Starling empowers employees to come together and own their areas of interest, supporting their agenda both internally and externally
- The forum creates a safe space for conversations about all Diversity and Inclusion topics, with the spotlight currently on 3 focus areas; Race and Ethnicity, LGBTQ+ and Mental Health.
- We’re about to launch a new group to support Disability, and all of these teams help bring Starlings together to improve our workplace
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