Implementation Team Lead, Blink
+ Equity
20% US Travel required
3 days a week in office (Old Street, London)
Enterprise app that empowers frontline workers
Open for applications
Enterprise app that empowers frontline workers
21-100 employees
Open for applications
+ Equity
20% US Travel required
3 days a week in office (Old Street, London)
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- This role requires a blend of strategic thinking, technical expertise, relationship management, and leadership skills to drive change and value realization for our customers
- The successful candidate will have 8+ years of experience and be resourceful, inquisitive, and a fast learner who can easily connect with our customers
- You’ll be able to pick up new concepts quickly and empathize with customer pain points
- This is a senior role, involving complex projects and executive stakeholder interactions, but the successful candidate will also be comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed
- Leadership experience, with a demonstrated ability to manage and mentor a team of high-performing professionals
- Previous experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business
- Strong project management skills, always keeping to or exceeding deadlines, and quick to follow up with customers with clear and concise communication
- Strong understanding of change management principles and experience in driving organizational change in large enterprises
- Proven ability to manage multiple senior stakeholders in complex large-scale organizations and comfortable managing these relationships
- Adept at influencing and persuading stakeholders at all levels of the customer organization; able to successfully drive business and organizational change
- Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector
- Excited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth
- Empathetic, sincere, and emotionally intelligent about solving customer problems
- Experience in a metric-driven environment, being held accountable for the success of your projects
- Ruthlessly organized, with the ability to balance multiple tasks and priorities, provide regular updates, and represent Blink as a world-class product
- A strong prioritizer, with the ability to quickly understand what matters to our clients, and how to deliver that
- A self-starter, eager to learn and thrive in a high-functioning team, and demonstrating autonomy to run complete complex project lifecycles
- Project management qualifications are beneficial
What the job involves
- Our Implementation team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement, and instant business value
- We are seeking an Implementation Team Lead to join our team, manage and mentor the US team, and oversee the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This will role will report in to our Global Head of Implementation based in the UK
- As the most senior Implementation resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations
- Additionally, you will be responsible for the growth and development of the team, ensuring their success while also working closely with our partnerships team to help scale our efforts with an expanding partner ecosystem and our Sales function to help drive and bring in new business
- Lead, mentor, and develop a high-performing implementation team, providing guidance, coaching, and support to team members to elevate their skills and ensure successful project outcomes
- Act as an escalation point for team members and customers, helping to resolve complex issues and providing guidance on strategic decisions
- Lead by example, managing your own portfolio of high-stakes projects while overseeing the broader team's efforts
- Collaborate with the Head of Implementation and senior leadership to identify areas for process improvement and implement solutions that drive efficiency and enhance the customer experience
- Ensure alignment between the implementation team and other internal departments (Product, Engineering, Customer Success) to provide seamless cross-functional support to customers
- Lead and manage the implementation of Blink for large-scale enterprise accounts across all delivery phases, from planning to deployment to hypercare
- Act as the key Implementation liaison with our US Sales function, supporting with activities that require implementation input, such as RFPs, sales methodology overviews, enablement sessions, in-person pitches, creation of sales-facing implementation assets, pilot execution, and any other implementation-related activity that facilitates the sales process
- Build deep executive/C-level relationships, creating new senior stakeholders and understanding business concerns, motivations, and priorities
- Develop and implement comprehensive Value Realization frameworks to track and measure the impact of our solution against the customer’s organizational goals
- Be a trusted advisor and thought partner throughout the engagement lifecycle
- Own and maintain strong relationships with key stakeholders quickly, both internally and externally across large complex organizations
- Able to understand executive business priorities and objectives, identify business imperatives, and flex approach to align with business strategy and initiatives
- Play a key role in expanding our partner ecosystem by building and nurturing relationships with new partners as they are introduced into our network
- Collaborate with potential and existing partners to ensure alignment with our product offerings and customer needs, facilitating successful integrations and joint initiatives
- Work closely with internal teams to ensure that partner contributions are effectively leveraged in delivering customer solutions and enhancing overall value
- Deliver content to support implementations, such as demos, presentations, workshops, webinars, meetings, training, and more
Salary benchmarks
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Growing fast
"This is what attracts me to SAAS based organisations early in their growth. There is a real opportunity to be part of the 'Blink Story' and my role..."
Funding (last 2 of 3 rounds)
Nov 2021
$17.9m
SERIES A
May 2020
$10.4m
EARLY VC
Total funding: $29m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 25 days holiday (excl. bank holidays)
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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