Senior Product Manager, Gusto
Risk
$153-230k
Salary dependent on location
More information about location
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$153-230k
Salary dependent on location
More information about location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 5+ years of experience in Product Management and Risk related work
- Experience designing and building risk management platforms that find the balance of loss prevention and user experience
- Knowledge of systems, processes, tools and vendors related to threat detection, payment transactions, operational procedures, and risk scoring
- Ability to make sound risk and customer experience decisions in the absence of data
- Ability to communicate effectively based on audience
- Experience with data structures, analytics, and AI/ML models for risk management is a plus
What the job involves
- We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees
- We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role)
- Our Product team is lean, which means you’ll have a high degree of impact and ownership
- We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners
- The Payments and Risk team at Gusto ensures that our 400,000+ small and medium businesses and millions of their employees are getting paid on time, every time in a safe manner
- You will be our Risk Product Manager who helps enable Gusto’s payroll product to scale by developing risk systems, processes and policies that are foundational to our payroll solutions
- You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our risk stack
- Ownership: Build products and services that help manage fraud and credit risk while enabling positive user experiences for Gusto’s payroll products
- North Star: Build customer trust by delivering great customer experience consistently across the entire customer journey. Optimize risk to grow unit economics and market share responsibly for Gusto
- Collaborate: Work collaboratively with Engineers, Designers, Product Managers, Fraud/Risk Operations and other stakeholders to bring new products and features to our customers
- Communicate your work across technical and non-technical decision-makers
- Manage dependencies across other product development teams
- Develop the roadmap of your product area through deep research and understanding of business goals and OKRs
- Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
- Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with team while driving transparency and focus on customer and business outcomes
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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