Senior User Researcher, Zipline

• 5+ years of experience in user research, preferably in fast-paced or high-growth environments
• Proven ability to choose and apply a range of user research methods effectively depending on the context and timeframe
• Strong stakeholder engagement and communication skills, with the ability to influence decision-making at all levels
• Demonstrated experience scaling research practices across organisations and supporting non-researchers in conducting their own research
• Hands-on experience with Dovetail or similar research repository tools
• Comfortable operating independently as the go-to user research expert, while contributing as a member of the design team
• Passion for continuous learning, collaboration, and sharing best practices

Desirable

• We’re looking for a Senior User Researcher to join our design team and act as a central resource for research excellence across the company
• You’ll play a key role in shaping how we understand our users, collaborate with teams, and help to scale research practices across the organisation
• As a subject matter expert, you’ll help embed a culture of user-centred thinking and enable product teams to make evidence-based decisions
• Help lead the planning and execution of user research across diverse product areas and business needs
• Identify appropriate research methods for different scenarios, balancing qualitative and quantitative approaches
• Collaborate closely with cross-functional stakeholders, including product, design, engineering, and marketing, to align research goals with business priorities
• Advocate for user needs throughout the product development lifecycle by synthesizing insights into clear, actionable recommendations, that everyone can access
• Scale user research practices by developing frameworks, templates, and processes that empower other teams to conduct effective research
• Provide coaching and training to designers, product managers, and other stakeholders to build internal research capability
• Manage and maintain our research repository, ensuring insights are accessible, discoverable, and used effectively
• Champion inclusive and ethical research practices