IT & Systems Administrator, Policy Expert
2+ days a week in office
Digital home & car insurance provider
Job no longer available
Digital home & car insurance provider
201-500 employees
Job no longer available
2+ days a week in office
201-500 employees
Company mission
Policy Expert's mission is to be the most successful insurance provider that people want to stay with for life. This will be achieved by creating proprietary technology that allows us to offer honest, transparent and easy to understand products.
Role
Who you are
- You will have worked as an IT professional within a fast paced, ever-changing environment
- You will have the ability to prioritise, understanding the business impact of any IT issue and quickly identify and solve the problem
- Given the data and systems you will be dealing with you will have a high degree of confidentiality and exceptional attention to detail
- You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance
- Sharing your knowledge to help push the business forward and be the IT site lead in key projects
- Minimum of 3 years’ experience in a hands-on 2ndline IT support role
- A good technical background and experience in supporting a variety of technologies and systems
- Strong Apple macOS and Windows 10/11 skills
- Microsoft Active Directory (Azure Entra and on-prem), WSUS and Group Policies
- Office365 administration including OneDrive, SharePoint, and Intune
- Working knowledge of PowerShell and ideally Apple scripting
- Working knowledge of 3rdparty patch management systems
- Strong professional, interpersonal and customer care skills. (Ability to relay complex technical information to non-technical staff)
- Strong organisational and time management skills with the ability to manage your own time efficiently and effectively
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur
- A high level of personal integrity, you display respect and empathy for others and are consistent, open and honest
- Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed)
What the job involves
- Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations
- You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office
- Troubleshooting and resolving all issues relating to hardware, software(3rdparty and OS), network, printer and telephony
- Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc
- Maintaining all IT assets to ensure details are recorded and updated/moved as required
- Setting up new assets because of new starters or office moves, ensuring these are configured correctly
- Pro-actively managing the update and patch cycles for the IT assets, both Mac and PC
- VIP and visitor support within meeting room AV systems
- Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever-changing needs of the business
- Working in a rota/on-call capacity to ensure IT support coverage over the core business hours
Salary benchmarks
Our take
Policy Expert is a trusted insurance provider, serving more than 1 million home and car insurance customers across the UK since its launch in 2011. Policy Expert was the first insurer to be designed for aggregator sites, allowing it to capitalise on the growth of price comparison sites like Compare the Market and GoCompare.
It is a part of QMetric Group, which set out to redesign what an insurer should be, even before 'InsurTech' was a word. It has streamlined how people buy insurance by building its own tech and owning the process end to end. With a strong belief that competition and transparency are key to the future of any market, QMetric launched Policy Expert to meet the changing consumer trends over the past decade.
Since its founding, it has recorded significant year-on-year growth to become one of the UK’s ten biggest home insurance providers while diversifying its proposition by entering the motor market in 2019. Having been built on a disruptive and ground-breaking platform, this established company is well positioned to continue building a customer base within the UK whilst keeping up with consumer trends.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
24% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues have high attention to detail and explain their decisions and viewpoints very well. It's inspiring to work with teammates with high..."
Company benefits
- 🤒 Private medical cover with Aviva
- 🚅 Travel season ticket loan
- 🎉 Access to selected London O2 events and use of a Private Lounge
- 🏖️ 25 days holiday (excl. bank holidays)
- 🏠 50/50 hybrid working - we trust you to do your best work whether it's in the office or at home
- 💻 One off work from home equipment fund
- 💅🏻 Each year you are with us you can get an extra wellness day!
- 🥳 Social events through the year - monthly themed in office events celebrating festive holidays!
- 🦷 Private dental cover with Bupa
Company HQ
City of London, London, UK
Articles
Leadership
Adam Powell
(Co-founder & COO)COO at Policy Expert since 2010, prior to which he was the Head of New Markets at Simply Business.
People progressing
Paul started with us as a Business Analyst back in 2019 and has been fundamental in our growth and now Policy Experts Head of Delivery.
Ezgi joined us back in 2019 in the Business Analysis team. She has excelled in her work and really contributed to building out the function. In 2023 she was promoted to Head of Business Analysis.
Diversity, Equity & Inclusion at Policy Expert
- We’re committed to creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged. We respect and value people's differences. In fact, we welcome it, as this brings a wider range of ideas, opinions and experience.
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