Account Manager, PagerDuty

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor’s degree or equivalent experience

Desirable

• As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
• You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.
• This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth
• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption