Full-Stack Engineer, Gorgias
Backend Focus
The conversational AI platform for eCommerce
Open for applications
The conversational AI platform for eCommerce
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 4+ years of experience building and maintaining scalable web applications
- Deep expertise in system design, microservices, cloud-native and event-driven architecture
- Strong experience in TypeScript, Node.js, React, and cloud computing platform
- Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.)
- Proven ownership over large-scale projects, from design to deployment
- Experience working in a cross-functional, product-focused team
What the job involves
- Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7
- As a Senior Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast
- Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability
- Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively
- Collaborate across teams to integrate AI-driven features into our customer support ecosystem
- Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions
- Contribute to strategic decision-making on system design, best practices, and long-term scalability
- Mentor junior engineers and help shape the engineering culture at Gorgias
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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