Senior Backend Engineer, Forethought

$130-210k

Salary range does not include bonuses or equity that will also be included in the offer

MongoDB

Python

Django

Elasticsearch

Redis

Flask

FastAPI

Mid and Senior level

Remote from US

More information about location

AI for customer support teams

Open for applications

AI for customer support teams

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceMachine Learning

Open for applications

$130-210k

Salary range does not include bonuses or equity that will also be included in the offer

MongoDB

Python

Django

Elasticsearch

Redis

Flask

FastAPI

Mid and Senior level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceMachine Learning

Company mission

To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.

Job

Company

Role

Who you are

We’re looking for talented Backend Engineers with a growth mindset—engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support
A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred
Demonstrated 3+ years of experience in a software engineering role is required
Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
Proven experience in constructing large-scale distributed systems is necessary
Ability to craft high quality, well-tested code to address customer requirements
Experience with MongoDB, Redis, and Elasticsearch is preferred
Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus
Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued

What the job involves

As an engineer on the team, you’ll play a critical role in designing, building, and deploying AI-powered features that directly impact how users experience and interact with our platform
You’ll work across systems leveraging state-of-the-art tools and infrastructure to deliver intelligent, scalable customer support solutions
Our tech stack leverages modern technologies, including Docker, Kubernetes, Redis, MongoDB, and ElasticSearch
Design and build backend services that power Forethought’s core AI features, directly impacting the customer experience across our platform
Collaborate with product and design teams to translate user needs into scalable backend solutions that enhance customer support automation
Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints
Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed
Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring

Our take

Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.

The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.

Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.

In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-18% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

May 2025

$25m

SERIES D

Dec 2021

$65m

SERIES C

Total funding: $116m

Company benefits

A chance to be an early member of a hyper-growth startup with equity to match
An opportunity to help us define a new market within AI
Ability to solve challenging problems with a world-class team
A low-ego company culture that is obsessed with feedback and helping each other grow
Hybrid work structure that allows you to choose where you get your best work done
Competitive medical, dental, and vision coverage
Paid maternity, paternity, & adoption leave
Unlimited paid time off

Company HQ

Financial District, San Francisco, CA

Leadership

Deon Nicholas

(President, Executive Chairman & Co-Founder)

Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.

Sami Ghoche

(CEO & Co-Founder)

Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.

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