User Support Agent, Accurx
£32-42k
+ The value of £14,500 share options
3+ days a week in office (Shoreditch, London)
Patient communication for healthcare professionals
Job no longer available
Patient communication for healthcare professionals
201-500 employees
Job no longer available
£32-42k
+ The value of £14,500 share options
3+ days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- You’re passionate about improving healthcare and want to make a real difference to people’s lives
- You’ve got experience working in user or customer support, especially with tools like Intercom, Zendesk, Freshdesk or other asynchronous chat platforms
- You’re curious and collaborative, always looking to understand a problem fully and find the best way forward
- You’re confident in communicating with a range of people, from GPs and receptionists to patients and product managers
- You enjoy learning new systems and are excited by the idea of becoming an expert in a fast-moving tech product
- Experience in a healthcare setting is a bonus, but not essential, we’re more interested in your mindset than your CV
What the job involves
- At Accurx, the User Support team plays a critical role in helping our users, from healthcare staff in GP practices and hospitals to patients themselves, make the most of our products
- We’re on a mission to fix the broken communication in healthcare, and your work here directly impacts the care received by millions across the UK
- This isn’t your typical support role. As well as speaking directly with users via Intercom, you’ll also have the opportunity to be assigned a specialism, becoming the expert in a particular area of our product
- You’ll act as the bridge between our users, the support team, and our product team, ensuring that user feedback is heard and that upcoming features and changes are well communicated and understood
- This is a unique opportunity to gain experience working closely with a product team while continuing to deliver hands-on, high-quality support to those who need it
- Speaking to users and patients via Intercom, offering clear, empathetic and solution-focused support
- Becoming an expert in a designated area of the Accurx product, acting as the go-to for both the User Support team and our Product team
- Collating and presenting user feedback, helping shape the development of new features
- Preparing our internal teams and external users for upcoming product releases
- Helping us continuously improve the way we support users, whether through better tooling, clearer documentation, or process improvements
- You’ll occasionally work evening or weekend shifts as part of a rota, to help us maintain excellent support cover. Time off in lieu will be provided for any work outside of standard hours
- You’ll report into one of our User Support Managers, with opportunities for growth across both the Support team and wider company
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Meaningful work
"I feel privileged every day to be improving how healthcare is delivered. We already make a huge impact, and we're just getting started. We regularly..."
Funding (2 rounds)
Sep 2021
$36.8m
SERIES B
Mar 2019
$11.8m
SERIES A
Total funding: $48.6m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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