User Support Specialist, Accurx
ÂŁ32-42k
+ The value of ÂŁ14,500 share options
3-5 days a week in office (Shoreditch, London)
Patient communication for healthcare professionals
Be an early applicant
Patient communication for healthcare professionals
201-500 employees
Be an early applicant
ÂŁ32-42k
+ The value of ÂŁ14,500 share options
3-5 days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- Youâre passionate about improving healthcare and want to make a real difference to peopleâs lives
- Youâve got experience working in user or customer support, especially with tools like Intercom, Zendesk, Freshdesk or other asynchronous chat platforms
- Youâre curious and collaborative, always looking to understand a problem fully and find the best way forward
- Youâre confident in communicating with a range of people, from GPs and receptionists to patients and product managers
- You enjoy learning new systems and are excited by the idea of becoming an expert in a fast-moving tech product
- Experience in a healthcare setting is a bonus, but not essential, weâre more interested in your mindset than your CV
What the job involves
- At Accurx, the User Support team plays a critical role in helping our users, from healthcare staff in GP practices and hospitals to patients themselves, make the most of our products
- Weâre on a mission to fix the broken communication in healthcare, and your work here directly impacts the care received by millions across the UK
- This isnât your typical support role. As well as speaking directly with users via Intercom, youâll also have the opportunity to be assigned a specialism, becoming the expert in a particular area of our product
- Youâll act as the bridge between our users, the support team, and our product team, ensuring that user feedback is heard and that upcoming features and changes are well communicated and understood
- This is a unique opportunity to gain experience working closely with a product team while continuing to deliver hands-on, high-quality support to those who need it
- Speaking to users and patients via Intercom, offering clear, empathetic and solution-focused support
- Becoming an expert in a designated area of the Accurx product, acting as the go-to for both the User Support team and our Product team
- Collating and presenting user feedback, helping shape the development of new features
- Preparing our internal teams and external users for upcoming product releases
- Helping us continuously improve the way we support users, whether through better tooling, clearer documentation, or process improvements
- Youâll occasionally work evening or weekend shifts as part of a rota, to help us maintain excellent support cover. Time off in lieu will be provided for any work outside of standard hours
- Youâll report into one of our User Support Managers, with opportunities for growth across both the Support team and wider company
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't provide a great experience. Accurx solves this problem with its communication and collaboration platform.
Accurx is building tools that allow GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices. This is testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. With these challenges continuing to mount for the health system, Accurx is likely to remain in high demand for the foreseeable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Meaningful work
"I feel privileged every day to be improving how healthcare is delivered. We already make a huge impact, and we're just getting started. We regularly..."
Funding (2 rounds)
Sep 2021
$37.5m
SERIES B
Mar 2019
$12m
SERIES A
Total funding: $49.5m
Company benefits
- đŠâđł We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
- đ˘ We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.
- đ¤ Access to Happl - a flexible benefits provider with a given budget of ÂŁ600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- đ Allocated annual learning & development budget
- đŁ Enhanced parental leave policy (18 weeks of leave at full pay for both birthing and non-birthing during your childâs first 5 years)
- đ Working abroad policy (work from anywhere for two weeks, up to twice per year)
Company values
- Fix healthcare communication
- Raise the bar
- Embrace challenge
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Started their career in healthcare consulting with Newton Europe and Outcomes Based Healthcare. Joined Entrepreneur First where they started Accurx.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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