Support Analyst, Updater

MoveHQ

$56.4-70k

+ Stock Options, subject to applicable eligibility requirements

Salesforce

JIRA

Mid and Senior level

Remote in US

Organize & complete your moving tasks in one place

Open for applications

Organize & complete your moving tasks in one place

101-200 employees

B2CLogisticsTransportReal EstateSaaS

Open for applications

$56.4-70k

+ Stock Options, subject to applicable eligibility requirements

Salesforce

JIRA

Mid and Senior level

Remote in US

101-200 employees

B2CLogisticsTransportReal EstateSaaS

Company mission

To solve all your moving problems.

Job

Company

Role

Who you are

3+ years’ experience in Product Support for external customers
Understanding of the relationship between Support and Product & Engineering teams
Experience at a SaaS company preferred
Experience working on smaller teams with multiple, competing priorities
Experience with Salesforce and JIRA
Candidates must be US based

What the job involves

MoveHQ, a division of Updater, is seeking a motivated Support Analyst to join our rapidly growing Support team
In this role, you will leverage your expertise to resolve escalated customer support issues via email, form, chat, and phone, collaborate cross-functionally with our internal teams to address customer issues quickly and satisfactorily
You’ll report to our Support Manager, who fosters a culture of diverse, creative, and passionate thinkers, and is committed to supporting your professional growth
Fielding inbound contacts for escalations via phone, form, and chat and email
Troubleshooting and problem solving product questions and issues
Partnering with Development and Engineering for product fixes and enhancements
Documenting and reporting - helping to create knowledge content and internal processes
Utilizing Salesforce and JIRA
During the first month your onboarding shift will be 9am-6pm ET Monday–Friday
After onboarding your schedule will be 2-11pm ET Monday - Wednesday; 8-5pm ET Saturday and Sunday

Application process

This posting is anticipated to remain open until April 20, 2025

Our take

Moving home involves a lot of planning and logistics, which can be overwhelming to manage on top of all the admin to find and secure a new place to begin with. Updater’s app allows home movers to take care of every aspect of relocation by arranging these moving logistics.

Through the app, users can transfer utilities such as water and gas, manage home insurance as well as TV and internet connections, and even sort out their mail forwarding. With this catch-all approach, Updater has accrued a strong reputation and is a clear market leader.

The company has secured strong funding to support its growth. To this end, it has invested in accelerating research and development, launching new products and user features, and also expanding into more industry verticals to really cement its leading position.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-17% employee growth in 12 months

Glassdoor (3.85)

Trustpilot (4.8)

Company

Funding (last 2 of 8 rounds)

Nov 2021

$60m

CONVERTIBLE

Sep 2017

$45m

LATE VC

Total funding: $160.5m

Company benefits

Ownership in the company
Unlimited PTO
Wellness perks
Medical, dental, and vision
Team offsites
Remote-first
401K
Career planning

Company HQ

Union Square, New York, NY

Leadership

David Greenberg

(Founder & CEO)

Also Executive Chairman at MoveHQ. Began their career as a Corporate Associate at Cravath, Swaine & Moore, and was Director at DRS.

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