Executive Operations Associate, ServiceNow
President's Office
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years as an Executive Assistant in a fast-paced tech or SaaS environment, ideally supporting C-suite or a President's Office
- A track record of reaching beyond your title: you have led projects, built systems, or taken ownership of things nobody asked you to own
- You have felt frustrated when your role was purely logistical, and you have done something about it
- Highly organized with strong written and verbal English, and the confidence to communicate with senior stakeholders directly
- Fluent in SharePoint, OneNote, Excel, PowerPoint, and Smartsheet or equivalent
- Global mindset and genuine curiosity about how a large, matrixed organization operates
What the job involves
- The EMEA President's Office runs on operational precision and strategic momentum. This role exists to protect both, every single day. You will work directly with the Chief of Staff, serve as the connective tissue between the executive office and cross-functional teams, and progressively take on operational leadership as you build trust and demonstrate judgment
- This is not a traditional support role. It is a high-accountability, high-visibility position for someone who is already an exceptional EA and is ready for more
- Executive support (approx. 25%)
- Own the Chief of Staff's calendar with sharp scrutiny, protecting strategic time and proactively resolving conflicts before they land
- Manage travel, bookings, and expense reporting end-to-end with zero follow-up needed
- Coordinate closely with the EA to the EMEA President to ensure non-negotiable meeting alignment
- Act as a reliable, discreet first point of contact for operational and administrative matters
- Business Operations & Project Management (approx. 75%)
- Set up and maintain President's Office operating cadences: weekly syncs, leadership forums, cross-functional checkpoints
- Track actions, milestones, and blockers across multiple workstreams, escalating proactively before issues become problems
- Own the end-to-end planning and execution of major EMEA events: QBRs, SKO, Knowledge, Rise Together, president-led office visits
- Build and maintain SharePoint pages, OneNote structures, trackers, and insight dashboards the team actually uses
- Support the development of executive-ready presentations and briefing materials
- Reinforce connection points between central and regional teams, ensuring operational clarity across a matrixed organization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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