Principal Product Manager, SoFi
Operations Platform
$185.6-319k
+ Eligible for a bonus & long term incentives
Mobile & online personal finance services
Be an early applicant
Mobile & online personal finance services
1001+ employees
Be an early applicant
$185.6-319k
+ Eligible for a bonus & long term incentives
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- This is a senior individual contributor role designed for a collaborative product leader who thrives on driving impact through centralized solutions, solving complex technical challenges, working deeply with engineering and product teams, and enabling platform scalability
- 10+ years of product management experience, with significant time in platform, infrastructure, or API product roles
- Proven track record leading technically complex platform products – such as payment infrastructure, developer platforms, or internal tools – at scale
- Deep technical fluency with APIs, cloud infrastructure, distributed systems, or financial systems
- Experience partnering with engineering to navigate architecture decisions and technical trade-offs
- Demonstrated ability to balance long-term platform investments with near-term delivery needs
- Strong cross-functional collaboration skills, particularly with engineering, vendors, and stakeholders from a variety of product groups
- Excellent written and verbal communication skills, with the ability to simplify technical complexity for diverse stakeholders
- Platform thinking, including an ability to identify patterns and surface the abstract commonalities across disparate use cases and products
What the job involves
- We’re seeking an experienced Principal Product Manager to own the vision, strategy, and delivery of our Operations & Support Platform services, tooling, and related applications, to help provide best-in-class customer support capabilities to our ever-growing member and business needs
- In this role you will own the central systems our support and operations tools are built upon. You’ll partner closely with engineering and product teams to design and deliver developer APIs and internal tools that enable business growth, drive agent efficiency, and deliver innovative support solutions to better help our members get their money right
- Specifically this includes the creation and evolution of internal tools, APIs, data services, and workflow components to empower our customer support agents and other operations teams to automate manual processes
- The capabilities enabled by your platform services will be the building blocks upon which a best-in-class omnichannel customer service experience is deployed to our agents and members, and will fuel efficiency improvements across a wide variety of backoffice teams
- The underlying support platforms you build will enforce consistency and enable transparency across all member touchpoints, and help our business scale by facilitating complex customer needs across multiple product areas
- As a key cross-functional player, you will collaborate closely with our Support Operations teams, Engineering, and other Product Managers from a wide range of Business Units, to set a vision, define priorities, manage trade offs, execute an ambitious agenda, and be accountable to results reported at the executive level
- Own and evolve the product vision and roadmap for our Operations Platform infrastructure, including:
- Workflow Factory, the building blocks for self-service process automation to replace manual processes with integrated workflows
- Platform Growth, driving platform adoption across our business units by building a set of shared services that centralizes operational processes and applications
- Case Management, ensuring that every touchpoint with a member is comprehensively tracked across services and applications
- Omnichannel services, including IVR, telephony integrations, and live agent chat
- Developer-facing APIs, component libraries, and tools for internal product teams
- Drive platform strategy focused on scalability, reliability, security, and regulatory compliance
- Partner deeply with engineering to make critical architectural decisions and guide long-term infrastructure investments
- Collaborate with internal product teams to ensure platform solutions unlock new product opportunities
- Define success metrics and rigorously measure performance, efficiency, and system health
- Effectively balance member, agent, business, and technical goals with available resources to maximize impact
- Drive alignment and build trust with cross-functional stakeholders and across organizations within SoFi
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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