Customer Success Strategy & Operations Lead, Retool
$115-222.3k
Salary range varies depending on location
Low-code internal tools building software
Job no longer available
Low-code internal tools building software
201-500 employees
Job no longer available
$115-222.3k
Salary range varies depending on location
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 8+ years of experience owning customer success operations and reporting for a B2B SaaS business, preferably with a product-led sales motion
- Direct experience implementing and maintaining Hubspot, Salesforce, and Outreach
- Aptitude for using data to drive better decision making, including familiarity with SQL
- Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, navigate challenging data sets, develop solutions, and craft high-quality narrative and executive-level presentations
- Ownership mindset with strong attention to detail
- Excellent written and verbal communication skills
- Highly collaborative style with strong influence skills
What the job involves
- We’re looking for a Customer Success Operations Lead to join the Revenue Operations team
- Our team is responsible for accelerating Retool’s revenue growth by building the ultimate GTM machine
- We help the sales, success, marketing, and support teams track and deliver against operating goals, design and implement key cross-functional initiatives, perform root cause analysis to diagnose challenges, and build/maintain the core GTM systems these teams use to collaborate and succeed every day
- We’ll look to you to bring your experience architecting, deploying, and maintaining full funnel operating metrics for the customer success team at Retool
- You will own and be the subject matter expert on all top-of-funnel KPIs and reporting
- You will be responsible for improving our visibility into the performance of our customer success funnel(s) and helping drive better, faster decisions
- You’ll be a key contributor to our ongoing financial planning process, providing analysis and reporting to our Finance team to help us understand the ROI of our brand, product marketing, self-serve, and demand generation efforts
- While we’re looking for a teammate with a sharp sense of systems building and analytics chops, standouts will have a desire and appetite to be true partners to our org, proactively unearthing opportunities and options across the GTM and product org
- You’ll partner closely with leaders within the GTM team, especially our Head of Technical Customer Success and their leadership team
- You will also work closely with key partners like Sales, Finance, Product, and more to maintain the highest standards of quality for all of Retool’s marketing efforts
- You’ll be joining a broader team of Retools who are passionate about serving our customers and enjoy collaborating to build an incredibly innovative product
- If this sounds like you, we’d love to hear from you!
- Own the design, build, and administration of all parts of the customer success technology stack, including relevant parts of Salesforce, Hubspot, Outreach, and other systems
- Use quantitative and qualitative insights to inform growth strategy, roadmap, and prioritization for the CS team
- Instrument and optimize our product-led growth workflows
- Be the right hand to the Head of Customer Success for quarterly and annual planning, as well as key strategic initiatives
- Own regular reporting on the overall health of customer success initiatives and top-of-funnel performance across GTM teams
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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