Director/Head of Partnerships, Cleo

• You have worked within a financial technology company and/or have experience in the financial technology sector, 10+ years experience
• You have led teams of 5+ people, and have experience managing across a horizontal business, and experience in leadership functions
• You are in a senior leadership function, helping drive strategy and making clear business decisions
• You have overseen and participated in the management of partnerships, operations or with third party service providers
• You have experience negotiating large scale contracts and overseen complex commercial evaluations
• You have excellent project management skills, and have delivered large-scale projects across a cross-functional team
• You have worked closely with product, data and engineering teams
• You can demonstrate a sharp analytical mind, and the ability to identify root-cause issues
• You have the ability to distill complex issues into structured frameworks and action plans, and communicate them clearly across company disciplines
• You’re good at working from 0-1 on problems and can share examples of teams or operational processes and systems that you have led from idea to execution
• Nice to haves

Desirable

• We’re looking for someone to oversee and manage all of Cleos’ growing Operations and Partnerships team
• As the Director/Head of Partnerships, you will be leading a team and be instrumental in getting Cleo to the next phase
• Your remit will include overseeing all partnerships, our banking products and banking operations, as well as our financial reporting and reconciliation
• This role reports into the Chief Financial Officer
• Leading: You will be responsible for leading the team that supports all of the operations at Cleo, including Partnerships, Operations, Banking Products, Customer Service and more. You will be responsible for setting the strategy for this team, maintaining OKRs and delivering business results. You will serve on the wider leadership team
• Operations Excellence: Working to elevate the visibility, performance, and importance of operations across the company, expanding current remit, and strengthening cross-functional relationships - including integration with product, engineering and more
• Partnerships: You will oversee the management of all the relationships with our external partners to serve complex financial products, lead on commercial negotiations, future product development and BAU partnership management. You will be responsible for ensuring we have the right partners, at the right cost to serve, enabling Cleo to continue to scale quickly and deliver best in class products
• Customer Service: Your team is responsible for the delivery of all customer service related activities, and you will be responsible for ensuring delivery of OKRs, scaling of a global team, and ensuring the best customer experience for our users
• Credit Card and Banking Operations: You will oversee all of the team responsible for operations behind banking products, including bank partner management, audits, testing, quality assurance, as well as traditional credit operations including disputes, complaint management, credit reporting and more. You will ensure that Cleo has the right set of banking partners required to operate our current and future product sets
• Product ops: Your team serves as the glue between the product, operations and compliance structure - you will oversee and help build out processes, success measures and executing on initiatives to operationalize Cleo’s operations, improve our systems and hit OKRs