Business Operational Insights Analyst, Expedia Group
Partner Payments Operation Front-Office
$49-75k
Salary is benchmarked based on US roles, may vary in other locations
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$49-75k
Salary is benchmarked based on US roles, may vary in other locations
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 3-5+ years of experience in Business Intelligence, Reporting Tools and analytics
- 3-5+ years of experience in Partner Payment Operations, Accounts Receivable or Collections desired
- SQL and Python advanced knowledge
- Exposure and experience in large database manipulation
- Experience with PowerBI, Tableau, QlikSense, SalesForce and other data platforms
- Strong attention to detail and excellent organization skills
- Demonstrated track record of creative and structured approach to problem solving
- Ability to build effective relationships across a matrix of functional teams
- Ability to work both at the “30,000-feet” level for the overall business, as well as the “ground” level to gather insights or drive execution
- Passion and tenacity for solving problems through creativity and resourcefulness
- Desire and ability to learn quickly
- Strong internal partner management skills
- Logic and common sense in performing quantitative analyses and sharp sensitivity to implications and impact
- Comfortable dealing with uncertainty by creating structure and prioritizing effectively
What the job involves
- The Business Operational Insights Analyst role for the Partner Payments Operation Front-Office team is a highly meaningful role in supporting the business objectives of PPO globally
- You will be responsible for developing, analyzing, and drawing insights from the core operational and performance metrics for lodging, non-lodging and strategic lines of business and partners type across the globe
- This will include providing insight and actions across all the relevant areas, supporting tactical and strategic decision-making
- You will actively work with cross-functional team members (Business Intelligence, Central Support Team, Expedia for Business, Invoicing and Cash Operations, etc.) to integrate data and transform it into actionable business insights
- Your work will influence major functions of the PPO business and a deep understanding of the core operations and performance drivers of our business models and partner types
- You will have regular and frequent interaction with senior leadership across the organization and will need to maintain strong alignment and partnerships with key departments and businesses
- Drive reporting, analysis and insights of performance and operational metrics for key functions
- Provide regular reporting to the internal stakeholders on business results and key drivers for the PPO businesses
- Monitor progress towards achieving the operating metrics that result in hitting our performance objectives
- Collaborate with Program Managers and Site Leaders to ensure the implementation of initiatives essential to achieving our business goals
- Provide business analysis for key initiatives designed to achieve short-term financial goals and long-term business strategies
- Develop data-driven insights that achieve higher collections effectiveness and efficacy while keeping partner satisfaction at the highest level
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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