Technical Support Developer, Airbyte
API Sources
$140-150k
+ Equity
More information about location
Open-source data integration platform
Job no longer available
Open-source data integration platform
101-200 employees
Job no longer available
$140-150k
+ Equity
More information about location
101-200 employees
Company mission
Making data available and actionable to everyone, everywhere.
Role
Who you are
- Background: Computer Science or adjacent degree or boot camp graduate/self-taught programmer with 2 years of Data Engineering or Software Engineering experience OR 3+ years as an L2/L3 Technical Support Engineer or similar role
- Experience working closely with Engineering teams and/or Developer customers
- Proficiency in Python, Github, Docker, and SQL
- Familiarity with data pipelines, APIs, unit tests, and troubleshooting
- Excellent technical research skills and customer-centric communication (the problems we face don’t have answers on Stackoverflow, we need to get into the weeds and run experiments)
- About you: growth mindset, analytical, self-starter; a passion for continuous learning and improvement
- Build leverage: a week-long task this year should take ten minutes next year
- Belief in our values
What the job involves
- As a Layer 3 Support Engineer- API Sources, you will be responsible for providing advanced technical assistance and support to customers who are experiencing complex technical issues around our API connector sources
- You will use your data-engineering skills to debug and unblock customers with real data pipelines
- You will work closely with Layer 2 Cloud and Self Managed support agents, escalating and resolving escalated issues efficiently and effectively
- Your primary goal is to ensure customer satisfaction by resolving technical issues promptly and professionally with minimal intervention from Engineering
- You'll serve as the advocate for our customers, working closely with the Product and Engineering teams to ensure essential enhancements are incorporated into the roadmap
- Your responsibilities will include triaging and prioritizing user issues, as well as developing code to address them
- Moreover, you'll focus on automation, engineering initiatives, and creating a knowledge base to minimize support burden and enhance the product's functionality
- Triage support tickets escalated from Layer 2 Support teammates:
- These are difficult issues that require an engineering background to solve. At times, you’ll be accessing live customer data, so care and caution are paramount
- Provide email and zoom support to our customers:
- We typically use Zendesk for customer interactions, but for some of our top Tier customers we also offer Slack support or occasional troubleshooting on Zoom. Customers can be either cloud or open-source users and can have varying levels of technical aptitude
- Address issues in our codebase:
- Work with internal and external engineers to identify bugs. Replicate issues, diagnose problematic code or connector/platform versions, and either escalate to engineering or correct issues with your own PRs
- Build leverage for Support:
- Jump into our developer tools to increase monitoring/alerting, write SQL queries, and create automation scripts to aid the burden on the Support organization
- Grow our knowledge base:
- Document solutions and application behavior to grow our knowledge base both internally and externally. Maintain high support standards while our business scales. Update user-facing docs to provide additional clarity and are edited with relevant troubleshooting and limitations
- Communicate feedback from users:
- To the Product and Engineering orgs, and vice versa for roadmap prioritization
Our take
Historically, data teams have had to build and maintain their own data connectors, often having to work around pre-built connectors, as most “long tail” data connectors are not supported by closed-source ELT technologies.
Airbyte’s open-source data integration platform is setting the new standard of moving and consolidating data from different sources to data warehouses, data lakes, or databases, enabling teams to adapt pre-built connectors to fit their unique needs.
Over the last year, more than 9,000 companies have synced data using Airbyte, connecting PostgreSQL, Facebook Ads, Salesforce, Stripe, (and more) to destinations including Snowflake, BigQuery Databricks and Redshift. The company also made a strategic move in acquiring Grouparoo and integrating with Dagster.
The unicorn company has raised significant Series B capital (led by Altimeter Capital and Coatue Management). Since its launch in mid-2020, Airbyte has become the fastest-growing open-source data integration platform, and launched the first open-source Python library for moving data, indicating that it is well set to maintain its growth trend.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$150m
SERIES B
May 2021
$26m
SERIES A
Total funding: $181.4m
Company benefits
- Fully Remote Flexible Work Environment
- Heath/Dental/Vision/ Life Insurance
- 401k
- Short/Long Term Disability
- Co-Working Space
- 100% Travel Expenses Covered to Come Visit Headquarters
- Continuous Learning/Training
Company HQ
The Castro, San Francisco, CA
Leadership
Michel Tricot
(CEO)Founding Member & former Director of Engineering at rideOS. Previous Director of Engineering - Head of Integrations, Tech Lead, and Senior Software Engineer at LiveRamp, An Acxiom Company. Worked as Software Engineer at both Murex and Rapleaf (Senior), and was an R&D Engineer at FactSet Research Systems.
John Lafleur
(COO)Former COO, CEO, and Board Member at CodinGame. Co-Founder of As-App, StreamNation (former Head of Product), and Anaxi (former COO). Worked as a Technology Transfer Officer at Ecole Polytechnique.
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