Enterprise Account Director, Top Hat
Interactive software for higher education
Open for applications
Interactive software for higher education
201-500 employees
Open for applications
201-500 employees
Company mission
To empower educators to engage students and unleash their potential.
Role
Who you are
- 3+ years of enterprise sales/customer success experience in EdTech (SaaS preferred)
- Proven track record of exceeding quotas and managing complex contracts
- Experience working with C-level stakeholders (Deans, Provosts, CIOs, VPs)
- Strong negotiation, public speaking, and problem-solving skills
- Data-driven with strong Excel and project management skills
- Independent, coachable, and excited to travel up to 50%
- Bachelor’s degree or equivalent required
What the job involves
- Top Hat is seeking a results-driven Enterprise Account Director to lead relationships with top universities, expanding partnerships and ensuring long-term value
- You'll shape our enterprise strategy, enhance retention, and drive revenue growth
- You will be the face of Top Hat for our largest existing enterprise accounts, as well as our most important enterprise prospects
- Your work will enhance Top Hat’s brand throughout both our partner institutions, while driving retention and professional services engagements with our Enterprise customers
- You'll be responsible for developing and implementing our enterprise acquisition strategy and retention strategy to achieve defined mutual success with university leadership at the most prominent educational institutions in North America
- Develop and execute a territory strategy to build a strong pipeline and secure new university partnerships
- Manage the entire customer lifecycle—from prospecting, managing the sales cycle, to renewal
- Leverage relationships to drive enterprise growth across university systems
- Identify key institutional challenges and align our solutions with university initiatives
- Act as lead revenue stakeholder in RFP processes
- Ensure smooth product implementation and ongoing engagement
- Drive contract renewals, upsells, and long-term retention
- Lead quarterly business reviews, track key KPIs, and communicate progress towards success to university leadership
- Negotiate contracts and mitigate business risks
Our take
Top Hat is at the apex of two major trends in education: the digitisation of platforms for content and the rising costs of higher education for students. By digitising work largely created by professors, Top Hat has delivered engaging content at lower cost for students across Canada and North America.
Where traditional publishers rely on analogue processes to provide high-quality but largely unengaging, uninteractive and expensive textbooks, Top Hat markets the platform to professors to publish their own interactive multimedia online textbooks. This gives them a cut and builds a holistic student experience on top.
The product has now had so much success that Top Hat’s strategy has evolved to include buying those conventional publishers of postsecondary course materials. This means the company can shift those quality materials into digitally distributed versions and make them available on a subscription basis.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2021
$130m
SERIES E
Feb 2020
$55m
SERIES D
Total funding: $234.9m
Company benefits
- Professional learning and development for all role levels
- The latest and greatest technology to do your job
- An awesome and welcoming Toronto HQ
- Competitive benefits and health/lifestyle spending accounts
- A management team focused on performance, growth, engagement and connection
- Employee-led, exec sponsored employee resource groups
Company HQ
Downtown Toronto, Toronto, ON
Leadership
Maggie (Moylan) Leen
(CEO & CMO)Formerly VP of Marketing and Communications, Medical and Healthcare at Adtalem Global Education. Also spent 14 years at Pearson and 2 years at Community Advocates.
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