Senior User Experience Researcher, Etsy
Growth
$133-173k
More information about location
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$133-173k
More information about location
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
- Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
- Experience leading research at different parts of the product development process, from discovery to delivery
- An engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
- Ambitious, meticulous, and able to balance multiple projects at a time
- Hold subject matter expertise and experience working on e-commerce
What the job involves
- We are looking for a Senior UX Researcher to join Etsy’s newly formed Growth team. In this role, you will be leading research on a workstream within Growth
- As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, marketers and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy
- This is a full-time position reporting to a Research Manager
- The Growth org works across the entire buyer experience to identify new opportunities to accelerate growth for the Etsy marketplace. We partner closely with Marketing to focus on offsite to onsite experiences, engagement flywheels, building relationships with Etsy customers and future-facing opportunities for growth
- This team works across product, marketing, and analytics and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, and more
- This team works in a fast-paced environment, requiring you to be adaptable in order to meet the needs of the business
- Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
- Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
- Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
- Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
- Promote proven research methodologies across the company
- Manage third-party research vendors (e.g., research agencies, moderators) as needed
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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