Onboarding Specialist, Squire
$66.5k
+ Bonus (20%)
Barbershop operations management software
Job no longer available
Barbershop operations management software
101-200 employees
Job no longer available
$66.5k
+ Bonus (20%)
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- 1–2 years of experience in a KPI and SLA-driven environment, ideally within a SaaS company
- Proven ability to manage a full pipeline of customer accounts through an entire project lifecycle
- Strong verbal and written communication skills with the ability to explain technical concepts clearly and confidently
- Highly organized with the ability to manage multiple accounts simultaneously in a fast-paced environment
- Proficiency with Salesforce, Microsoft Office, Google Suite, and Slack
- Customer-first mindset with the ability to guide clients through operational change with empathy, composure, and strong problem-solving skills
- Energetic, solution-oriented team player who thrives cross-functionally and adapts quickly in a rapidly evolving environment
- Experience in onboarding, implementation, customer success, SMB software, barbering, or operational support is a plus
What the job involves
- Own the end-to-end onboarding experience, managing account timelines, deadlines, and customer milestones from handoff through launch
- Deliver high-quality customer training across phone, video, and in-person channels, tailored to each customer's operational needs
- Qualify customer requirements and guide them through technical implementation and platform setup
- Conduct structured post-launch check-ins to reinforce customer confidence, validate operational readiness, and drive early product adoption
- Proactively identify and resolve onboarding risks, blockers, and customer issues before they escalate
- Educate customers on how to effectively use SQUIRE day-to-day, supporting long-term adoption and business success
- Maintain accurate records of account progress, timelines, and implementation notes across Salesforce and internal systems
- Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure a seamless customer experience
- Surface patterns and feedback from onboarding to help continuously improve the process
- The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled it to help barbershops adapt and survive during their lockdowns. Now things have returned to normal, Squire is in high demand and in 2025, is valued at $750 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Nolita, New York, NY
Leadership
Songe LaRon
(Co-Founder & CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(Co-Founder & President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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