Enterprise Account Manager, Sprig

• 4+ years in a revenue-facing customer role (Enterprise AM, CSM with expansion ownership, or Enterprise AE)
• Proven ability to drive renewals and expansion in mid-market or enterprise SaaS
• Strong commercial acumen—you’re confident managing contracts and negotiating terms
• Skilled at account mapping and growing relationships across multiple stakeholders and functions
• Excellent communicator and trusted advisor to product, design, or research leaders
• Self-starter who thrives in fast-paced, startup environments and builds structure without rigid playbooks
• Can travel 30% of the time to visit current customers in person
• Work cross-functionally with go-to-market teams (CS, Marketing, Sales, BDR, and SCs.)

Desirable

• We’re seeking an Enterprise Account Manager to identify, engage, and close opportunities through in-person and virtual interactions, leveraging field events and campaigns to drive pipeline and revenue growth. This is a unique opportunity to be a high-impact, early member of the company. Reporting directly to our Head of Revenue, you’ll own the full current customer sales cycle, focusing on building a robust pipeline through strategic outreach and leveraging events and meetings to engage prospects, build relationships, and close high-value deals
• Own all commercial aspects of your customer accounts: renewal, expansion, pricing, and contract strategy
• Serve as the face of the account relationship during onsite meetings and events
• Build strong, trust-based relationships with key stakeholders across product, research, design, and procurement teams
• Conduct in-person executive business reviews (QBRs), roadmap alignment, and renewal/expansion discussions
• Identify whitespace and expansion opportunities across Sprig’s multi-product platform
• Lead account mapping, multi-threading, and executive engagement strategies to build deep customer relationships
• Run strategic check-ins and QBRs that elevate Sprig’s position as a must-have research platform
• Forecast and manage your expansion pipeline, renewals, and internal approvals
• Collaborate with marketing on case studies and customer advocacy
• Provide product feedback and voice-of-customer insights to influence roadmap priorities