Customer Success Manager, Eppo

• Track record of meeting or exceeding ARR growth and logo retention rates
• Successfully managing and navigating strategic accounts with multiple stakeholders to expand value
• Leading and owning renewal and expansion conversations to completion
• Taking the initiative to create or build customer materials with high attention to detail and polish

Desirable

• We’re hiring an experienced and seasoned Customer Success Manager who serves as a trusted advisor, thought leader, and revenue generator to manage and grow Eppo’s existing customers
• Individuals who excel at this role are able to manage multiple stakeholders (internal and external), create clear roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals
• They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and goals
• They understand the balance between meeting our customer’s goals and expanding Eppo’s value
• Responsible for an annual ARR growth and logo retention rate
• Manage a mix of customers (25-30) at various stages of the experiment/data maturity curve
• Own the end-to-end customer journey, from onboarding to renewal/expansion, and grow existing relationships
• Develop an engagement and success plan for each customer
• Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy
• Lead and own renewal and expansion initiatives to fruition
• Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams