Corporate Customer Success Executive, Caxton
£35k
OTE
£30k
BASE
+ Bonus
Fintech payment company
Job no longer available
Fintech payment company
101-200 employees
Job no longer available
£35k
OTE
£30k
BASE
+ Bonus
101-200 employees
Company mission
To challenge the fees, FX losses, and impersonal service typical of high-street banks, set out to combine currency expertise with smart, pre-paid cards.
Role
Who you are
- Confident, reliable, positive and have a natural flair for building relationships and developing business over the phone and face to face
- You will be on hand to support the team in all areas as well as your existing customer base whilst consistently seeking new business opportunities
- You will be passionate about providing exceptional customer service and be able to deliver results in a KPI driven environment
- Previous experience in a customer performance role
- Positive can-do attitude
- Ability to keep up in a very fast paced ever changing environment
- Ability to implement measures to help cope through challenging days
- Self-motivated, proactive team player
- Good organisation and admin skills are essential
- Excellent communication and problem-solving skills
- An active and patient listener
- Multi-tasking abilities
- Experience as a Customer Support Specialist or similar CS role is a plus
- Familiarity with our industry is a plus
- Working knowledge of customer service software, databases and tools is a plus
- A natural curiosity for business and a desire to help others and be of service
What the job involves
- This is a perfect role for you if you are looking for your first step into a relationship management role having had client facing experience through customer support or sales within a transactional environment
- You will be working with an established set of clients and with finance teams accross all sectors and sizes of companies
- You will own your portfolio of established clients and look to grow revenue from that portfolio by gaining thorough and expert knowledge of our products and your clients needs
- You will work within a dedicated team of exprienced customer success managers who are expert in expense management, payroll, supplier payments, account payable and international payments
- Your role as a Corporate Customer Success Executive will involve helping businesses reduce their costs and admin associated with all company payments, employee expense management, and ultimately increase the uptake and usage of Caxton's payments products through the provision of superb account management and client care
- Daily desk support across all capabilities, working closely with the Customer Success team
- Aquire trust and respect from your clients based on consistent service, knowledge and reliability
- Deliver an exceptional service experience, create engaged customers and facilitate growth across your book
- Identify customer needs and suggest appropriate capabilities/services
- Take ownership of customer issues and follow through to resolution
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Conduct product demonstrations
- Collaborate with all internal departments to successfully perform in the role
- Working closely with a team of Corporate Success and Account Managers, you will expand your knowledge of payments, corporate expenses, bulk payment/payroll processing, and deliverable foreign exchange
- With the support of the team, you will become an expert in your field
- Regular contact with your clients will allow you to understand their requirements and ensure maximum client satisfaction, reflected by increased uptake and usage of Caxton products and the CXTN payments platform
Salary benchmarks
Our take
Holding the title of “the original fintech payments company”, Caxton has been disrupting the fintech industry since 2002. The FCA-regulated company has developed a simple API-driven platform that delivers a wide range of financial services, combining currency expertise with pre-paid cards, to power various global payments for businesses and individuals across the globe.
With over 600,000 customers, the company processes 8.6 million transactions per year, totalling over £1 billion in annual turnover. Among its list of partners is BaaS provider OpenPayd, which has enabled Caxton to expand its capabilities, such as issuing unique IBANs to its users, therefore offering plug-and-play banking products and services from a single API.
The company’s proven dedication to the continued development of its platform is a sure sign of its ability to adapt to the ever-evolving fintech industry. Additional strategic partnerships and strong marketing campaigns should see Caxton command an even larger stake in the £700 billion (and growing) addressable market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Nov 2021
$2.3m
SEED
Total funding: $2.3m
Company benefits
- Best in class IT equipment and full support
- Great private working space within the Beyond at Aldgate Tower Shared Office with free coffee, Barista and beer on tap
- 25 days holiday (plus bank holidays)
- Contributory Pension and Life assurance
- Private Medical Plan
- Preferential FX rates for friends and family
Company HQ
Whitechapel, London, UK
Leadership
Rupert Lee-Browne
(CEO)Co-Founder and Director of EggsBenefit, the first online system for caterers and suppliers.
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