Head of Product Design, Extend

$220-250k

+ Stock in an early-stage start up growing quickly

Adobe Creative Suite

Figma

Senior and Expert level

Remote from US

Warranty and protection plan services

Job no longer available

Warranty and protection plan services

201-500 employees

B2BAPIConsumer GoodseCommerce

Job no longer available

$220-250k

+ Stock in an early-stage start up growing quickly

Adobe Creative Suite

Figma

Senior and Expert level

Remote from US

201-500 employees

B2BAPIConsumer GoodseCommerce

Company mission

To provide clients with a seamless product protection experience, helping benefit both merchants and customers.

Job

Company

Role

Who you are

8+ years of proven, hands-on experience building world-class user experiences
3+ years experience mentoring and developing a team of product designers
Strong portfolio showcasing a range of UX/UI experiences in SaaS, e-commerce, fintech, and/or consumer goods
Expertise in design tools such as Figma, Adobe Creative Suite, and prototyping tools
Experience conducting user research and translating insights into actionable design solutions
Strong leadership and emotional intelligence, communication, with a track record of working cross-functionally to deliver results

What the job involves

As Head of Product Design, you'll lead UI/UX product strategy and drive innovative, user-centric experiences across Extend’s portfolio
This hands-on role leverages your expertise in crafting elegant designs while collaborating with product managers, engineers, and stakeholders to deliver world-class user experiences
You’ll own and drive the conceptualization, modeling, design and execution while managing a small product design team in a fast-paced, startup environment
Define and own product design vision, strategy and execution from concept to production
Translate UX vision into actionable strategies and deliverables using data, user feedback and research to inform design decisions
Build alongside product designers from research to wireframing, prototyping and implementation
Partner with product, engineering, and data teams to ensure feasibility and high-quality execution
Establish and maintain design systems for consistency while ensuring brand identity is reflected in product design
Mentor and lead a team of product designers while fostering a strong design culture within the organization

Our take

Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.

Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.

The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".

Steph

Company Specialist at Welcome to the Jungle

Insights

-19% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 3 rounds)

May 2021

$260m

SERIES C

Oct 2020

$40m

SERIES B

Total funding: $316.4m

Company benefits

Unlimited coffee, drinks, and snacks at the office
A friendly and collaborative place to work
Company stock options
Flexible vacation policy
Fully covered medical, vision and dental insurance

Company HQ

Rincon Hill, San Francisco, CA

Leadership

Woodrow Levin

(CEO & Founder)

Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.

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