Senior Partner Success Manager, Amazon

• 5+ years of professional or military experience
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
• Experience interpreting data and making business recommendations
• Experience communicating to senior management and customers verbally and in writing

Desirable

• At eero we pride ourselves on dedication to customers and our enterprise partners are no exception
• Partner Success Management is responsible for ensuring partners onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers
• Along the way, we review partner requests, ensure eero teams are aligned on requirements, and drive cross-functional efforts to meet external commitments
• Once new partners have completed their initial deployment, we continue partnering with them by offering insights to ensure they’re making the most of their eero experience
• Partner Success Management is part of the Operations team at eero
• This role will also work closely with the Sales, Product, Engineering, and Manufacturing Operations teams
• This role requires regular travel to partner on-sites
• Specifically, we’re looking for the following skillsets:
• Partner Development: Acquire deep knowledge of customers’ vision, products, and objectives
• Anticipate partner needs and resolve pain points
• Identify and execute on revenue maximizing opportunities for both the partner and eero
• Program Management: Own all facets of the partner success process for large, complex strategic accounts
• Define and coordinate partners’ program requirements, including project management of non-standard partner needs
• Coordinate product training and on-boarding of new partners
• Accelerate partner deployments by identifying and facilitating expansion opportunities
• Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners
• Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows
• Strategic Guidance: Be a strategic advisor to eero’s partners
• Earn partners’ trust and influence their customer-facing technology strategy
• Collaborate with cross-functional teams (e.g. , Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans
• Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives achieved
• Technical Curiosity: Is passionate and curious about technology
• Is effective at explaining how technology works and overseeing technical problem solving