Senior Program Manager, Hootsuite
Launch Operations, Contract Role
$151.5-161k
Salary applicable for US based candidates. For candidates based in Canada: $122,300—$171,300 CAD
More information about location
Social media management tool
Job no longer available
Social media management tool
1001+ employees
Job no longer available
$151.5-161k
Salary applicable for US based candidates. For candidates based in Canada: $122,300—$171,300 CAD
More information about location
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Bachelor’s degree in a relevant field or related discipline
- Broad & varied experience required to include at least 3+ years of management experience or equivalent combination of education and experience
- Significant relevant experience working in an enterprise software organization
- Some demonstrated real world experience executing release management practices
- Strong problem solving and the ability to partner with Product Managers, Engineers, Program Managers and other technical roles across the organization
- Delivering creative solutions in a fast-paced agile development environment and proven track record of shepherding deliverables from definition to release
- Experience with Agile processes, working with Agile teams and leveraging Agile tools in order to accomplish Launch Readiness Program goals
- Excellent facilitation, organization and collaboration skills
- Communication skills with both management and technical audiences
- Excellent analytical and organizational skills with keen attention to detail
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected
What the job involves
- We are seeking a Senior Program Manager to join our PMO team, focusing on Launch Operations and Readiness on a four month contract
- Reporting to the Vice President, Program Management you will be responsible for driving and managing new product and feature releases, ensuring the proper program level planning is conducted, so that all business units across Hootsuite are prepared to promote, sell, deliver, and support our product at a level of readiness to achieve the defined launch objectives and key results
- In this role, you will report to the Vice President, Program Management
- Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each activity required for the level of launch defined
- Drive communication with cross-functional teams to ensure alignment during the planning phase
- Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities
- Implement a 'two-week sprint' mentality and schedule, promoting agile project management methodologies across business units that do not follow agile practices
- Monitor progress and adjust execution strategies as needed to overcome obstacles and ensure timely delivery of launches
- Facilitate regular check-ins and updates with stakeholders to maintain alignment and visibility throughout the launch phases
- Establish and maintain standardized processes and guidelines for the launch operations program
- Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement
- Provide ongoing training and support to team members in the adoption of best practices for launch planning and execution
- Collaborate with the delivery-focused Program Managers to develop and implement strategies to ensure alignment of timelines for cross-functional release schedules
- Share insights and lessons learned from previous launches to improve overall delivery processes
- Establish clear communication channels between program management and launch operations teams to ensure transparency and alignment
- Work closely with Product, Development, and Product Marketing leaders to coordinate the launch readiness program from planning through execution for all
- Report on major and minor release timelines, alerting leadership of major impediments and raising visibility of progress or slowdowns
- Collaborate with leadership to develop and implement strategies to address business objectives and drive continuous improvement of the launch operations program.
- Participate in strategic planning sessions to help shape and prioritize launch activities for the business unit
- Track all major launches across the organization in a consolidated way via reporting based on the identified deliverable timelines expected across all groups
- Utilize data gathering, analysis, and evaluation to create efficient, repeatable, and timely processes for managing launch readiness
- Perform risk management, defining and driving actions to address strategic concerns, gaps, issues, or risks such as delayed deliverables across the organization which would impact the customer experience of the launch
- Manage risks affecting release scope and schedule, and report on progress for all priorities with action plans for course correction
- Foster strong working relationships with individual contributors to senior-level stakeholders, both within the PMO and across the organization
- Drive projects requiring collaboration across various teams and ensure seamless end-to-end delivery for product and feature releases
- You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
- Other duties as assigned
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 18 million customers, and used by over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022 (like many of its peers, the company engaged in several rounds of layoffs), it has since reworked its leadership team to get back on course as the economy recovers.
Just like its acquisition of Sparkcentral saw the company expand into customer service, its more recent purchase of Talkwalker sees it integrate AI into its platform. The combined offering will supply businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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