Strategic Account Manager, Deliverect
More information about location
4 days a week in office
Food delivery & order management platform
Open for applications
Food delivery & order management platform
201-500 employees
Open for applications
More information about location
4 days a week in office
201-500 employees
Company mission
To be the backbone of on-demand food, and help businesses to connect with their customers and help them to thrive online.
Role
Who you are
- 4+ years of experience in enterprise or strategic Account Management, preferably in SaaS, food delivery, or restaurant technology
- Proven ability to build and maintain relationships with frontline users to C-level executives, acting as a strategic partner and trusted advisor
- Strong understanding of order management, POS systems, APIs, and third-party delivery services
- Proficiency in data analytics and customer insights platforms to track trends, assess performance, and guide strategic decisions
- Exceptional written and verbal communication skills, capable of articulating complex solutions to diverse stakeholders
- Fluency in English is required. Additional language skills are a plus
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization
- At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment
What the job involves
- As a Strategic Account Manager, you will play a critical role in maintaining and growing relationships with our largest enterprise clients
- You will serve as a trusted consultant, ensuring customers maximize the value of our product suite while aligning their business goals with our solutions
- By building strong partnerships, analysing key performance indicators, and advocating for customer needs internally, you will drive customer satisfaction, retention and long-term success
- Meet regularly with clients to review performance, present insights, and align our offerings with their evolving needs, including leading Quarterly Business Reviews
- Maintain an up-to-date forecast and pipeline, ensuring accurate revenue projections and strategic planning
- Stay ahead of industry trends, key performance indicators (KPIs), and competitive insights to provide clients with informed recommendations
- Act as the bridge between the customer and internal teams, balancing client expectations with business constraints while ensuring a smooth project execution
- Collaborate cross-functionally, generating and sharing ideas that drive innovation and efficiency
- Utilize CRM tools to track interactions and manage your expansion sales pipeline effectively
- Achieve gross expansion of locations live and NRR targets, forecast revenue accurately, and contribute to Deliverect's growth
- Manage and nurture existing client relationships to identify new expansion opportunities in your book of business
- We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation
Salary benchmarks
Our take
Restaurants typically work with a number of suppliers, but this can be hard to manage with antiquated and fragmented systems. Deliverect provides a way for companies to integrate online orders into their POS, streamlining the disparate aspects of food service and delivery onto one single platform.
Deliverect has over 10,000 customers, from household name like KFC and Taco Bell to younger restaurant chains like Dishoom. As one of many trying to capitalise on the rise in online food delivery, competition is hot. Deliverect has responded to this by constantly evolving and exploring migration into other sectors of hospitality.
This evolution has seen Deliverect invest in enhancing its services with more physical point of sale terminals and third-party service providers, as well as expanding into in-store management. It also acquired ChatFood, a leader in social media ordering, to solidify its already strong position.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES D
Apr 2021
$65m
SERIES C
Total funding: $236.7m
Company benefits
- Completely flat company structure
- A MacBook as your work gear
- Great coffee, free snacks, and company social events!
- Full transparency about the business - learn how to create a successful startup
Company HQ
Ghent, Flanders
Leadership
Zhong Xu
(CEO)Previously founded XudoX IT solutions and POSIOS, and acted here as CEO. Previous experience as Global Director of Hospitality for Lightspeed HQ, Senior Software Engineer for EVS Broadcast Equipment, and Technical Sales and Software Engineer for Siruna.
Jan Hollez
(CTO)Previously co-founded POSIOS and has experience as Director of Hospitality Technology for Lightspeed POS, Technical Leader for EVS Instant Tapeless Technology, Software Engineer, Architect and Analyst for Siruna and has done Research for IBBT, INTEC and IBCN.
Jelte Vrijhoef
(CIO)Previously co-founded BonChef.nl and is an Owner of Codejongens and Vrijhoef Holding. Has served as Senior Software Architect for Regi Star and InterWord, and as Technology Advisor for Virtual Guard.
Jerome Laredo
(President)Previously served as a Venture Partner and Advisor for LYS Energy Solutions, Senior Vice President of EMEA & Asia for Lightspeed HQ, Venture Partner for AccelerAsia, Regional Director of South East Asia for Sitecore, CEO of Asia Pacific for Atex and Sales Director of Europe for Nstein Technologies.
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