Head of Product, loveholidays
Selling
3+ days a week in office
Holiday booking service
Open for applications
Holiday booking service
201-500 employees
Open for applications
3+ days a week in office
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- Proven experience in product management ideally focused on B2C marketplaces, and have held a Lead / Leadership position in product or technology
- Successful in shipping new and existing customer products and can talk about key metrics and failures around them
- Great written and verbal communication skills and an ability to bring stakeholders on the Selling journey
- Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics
- You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery
- A passion for building exceptional products that delight customers and drive business value
What the job involves
- The Selling department is responsible for building the best holiday search experience for customers - searching through trillions of offers and ensuring a seamless checkout experience through both our app and web as well as providing our selling commercial teams the tools they need to optimise our marketing activity, on site experience and pricing
- Areas of responsibility include our search platform, checkout, revenue management platform, performing marketing platform, CRM platform and content engineering
- Set and manage the Selling platform strategy alongside the Head of Engineering and Director of Design & Research
- Work closely with the VP of Product, CPO and other Heads of Product to align on our overall product strategy and collaborate with key commercial partners including marketing and supply
- Drive product development and delivery through amazing prioritisation, setting the pace of the teams and unblocking execution
- Drive a detailed understanding of the performance of our selling product and its impact to both short and long term trading performance - driving a culture of commercial impact and delivery throughout the selling platform teams
- Define and monitor our Platform Selling KPIs and evolve them over time as the business changes
- Manage, grow and mentor a group of PMs across the Selling department
- Work closely with our designers on product discovery, research and the evolution of our search by deeply understanding our customers and their needs
- Work with internal stakeholders including the CMO, CPO and CDO, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas
- Manage the Selling product budget and evolve the team structures alongside the Head of Engineering
Application process
- The interview journey:
- TA Intro - 30 mins
- 1st stage interview with CPO
- Case Study - present a product strategy case study to our CPO and other key stakeholders
- Competency interviews with our head of engineering and a senior commercial stakeholder
- Final stage - with our CMO or CEO
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"The company has made a deliberate decision to invest in great engineers and give us the autonomy and accountability to pick the best tool for the..."
Funding (2 rounds)
Oct 2016
$4.1m
EARLY VC
May 2011
$2.8m
EARLY VC
Total funding: $6.9m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
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