Product Support Engineer, Multiverse Computing

• Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations
• Familiarity with AI/ML concepts, particularly Large Language Models and model deployment
• Proficiency in Python and experience with APIs
• Excellent communication and problem-solving skills; able to explain technical concepts to non-technical users
• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience

Desirable

• We are seeking a proactive and technically skilled Product Support Engineer to join our team on a temporary basis (contract) and provide customer-facing technical support for our compressed Large Language Models (LLMs) and API services
• You will be the first point of contact for technical inquiries, troubleshooting, and guidance, helping customers maximize value from our AI solutions
• This is a unique opportunity to work with cutting-edge AI technology, ensure high customer satisfaction, and contribute to the success of a major new initiative
• Become an expert in all Multiverse Computing’s products
• Provide first-line technical support with a variety of complexity, from simple billing or account questions for individuals to complex, incident-level issues and debugging
• Investigate and resolve customer-reported issues by reproducing problems and identifying root causes
• Collaborate with engineering teams to escalate and resolve complex technical problems
• Assist customers with API integration, usage, and best practices for performance and reliability
• Document common issues, solutions, and best practices in a customer knowledge base
• Communicate clearly and empathetically with customers, ensuring high satisfaction and trust